Quality Assurance Officer

About the Role

This position sits within a luxury airline catering production environment where presentation, precision, and service quality are central to the operation. The team is focused on delivering an elevated catering experience for airline partners and passengers, with strong attention to food safety, consistency, and operational excellence.

Key Responsibilities

• Assist the Quality Manager with day-to-day office activities and handle daily goods-in checks as directed by the QA Supervisor and Manager.
• Conduct hygiene inspections along with daily, weekly, and monthly GMP audits, record non-conformances, and ensure follow-up actions are completed.
• Apply and monitor PRP, OPRP, and HACCP controls across the operation, escalate deviations, and carry out corrective actions.
• Review HACCP documentation to make sure all records remain accurate and current.
• Monitor CCPs and temperature logs.
• Support the traceability process and help ensure the system is maintained correctly.
• Carry out airline-specific verification checks in flight assembly, dry storage, and inbound areas.
• Prepare product samples for microbiological and taste testing.
• Inspect chillers and dry stores across production and warehouse areas, including FIFO practice, batch coding, expiry control, and allergen separation.
• Check personal hygiene compliance for team members working in high-risk and high-care zones.
• Produce regular quality assurance reports that support corrective action and demonstrate the effectiveness of food safety and quality controls.
• Train and coach production staff on food safety and quality standards so they can maintain compliance within Operations.
• Investigate customer complaints and prepare detailed reports for the QA Supervisors and QA Manager.

Candidate Profile

The ideal person is hands-on, solutions-focused, and ready to step in wherever needed to support strong service delivery. You should bring a professional manner, a positive outlook, and the ability to work well in a team-driven environment. The role also calls for adaptability, resilience, and confidence working in a fast-moving operation.

Requirements

• Strong written and spoken English.
• High attention to detail and careful record-keeping.
• Ability to influence colleagues across different departments and help drive more efficient ways of working.
• Comfort in building productive relationships with operational teams and other departments.
• Clear and engaging communication skills, with the ability to keep teams informed through different channels.
• Confidence in making decisions, responding to change, and ensuring work is completed correctly for partners and the wider team.
• Availability to work flexibly across a 7-day operation, including evenings, weekends, and public holidays.
• Right to work in the UK.

Additional Information

This is an on-site position in Hounslow, England, United Kingdom. The role offers a salary of £32,000 per year and includes a range of workplace benefits and development opportunities.

Benefits and Perks

• Employee referral scheme.
• Free on-site meals.
• Access to in-house learning and training opportunities.
• Opportunity to contribute ideas and make a meaningful impact.
• Career growth opportunities in the UK and internationally.
• Chance to work with a major name in the luxury global gourmet entertainment sector.

Equal Opportunity

The employer follows an equal opportunity approach and considers all candidates without discrimination based on race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.