Prison Support - HMP Wayland

About the Role

HM Prison and Probation Service (HMPPS) is seeking an Operational Support Grade (OSG) for HMP Wayland in Mundford, England. This is a full-time, onsite position. As an OSG, you will be integral to the daily operations of a busy prison, contributing to security, managing deliveries, supervising visitors, and monitoring communications. The role is dynamic, involving both desk-based tasks and physical activities like lifting, carrying, and escorting vehicles within the prison grounds. This position offers a unique opportunity to gain comprehensive knowledge of prison operations and potential pathways to other roles within the prison service, including a conversion scheme to become a Prison Officer.

Responsibilities

• Support the day-to-day functioning of a busy prison environment.
• Conduct security checks and searches at the prison gate.
• Manage incoming and outgoing deliveries.
• Supervise visitor interactions.
• Monitor phone calls and CCTV feeds.
• Perform physical tasks such as lifting, carrying, and escorting vehicles.
• Undertake various shifts, including weekends and nights.

Requirements

• No formal qualifications are required.
• Strong communication skills are essential.
• Ability to remain calm under pressure.
• Good judgment and common sense.
• Excellent teamwork capabilities.
• Willingness to work varied shifts, including nights and weekends.
• A driving licence and personal transport are beneficial but not mandatory unless specified.
• Candidates must be able to reliably commute to HMP Wayland and ensure punctuality for all shifts.

Perks

• Comprehensive training provided.
• Opportunities for career progression and development.
• 25 days of annual leave upon appointment, increasing to 30 days after 10 years of service.
• 9 days of bank, public, and privilege holidays.
• Access to a paid Level 2 apprenticeship in customer service.
• Eligibility for the generous Civil Service pension scheme.
• Access to season ticket loans, retail discounts, an Employee Assistance Programme, and a Cycle to Work scheme.

Eligibility

This role is open to individuals who possess strong communication skills, can maintain composure under pressure, and are effective team players. While no specific qualifications are needed, a good sense of judgment and common sense are important. The ability to work varied shifts, including nights and weekends, is required. A driving licence and own transport are advantageous but not essential.

Education Required

No formal qualifications are required for this position.