Pricing Strategy and Operations Specialist

About Sierra

Sierra is building an AI-driven platform designed to enable businesses to craft improved, more personalized customer experiences. Originating as a primarily in-person company based in San Francisco, Sierra has expanded with offices in Atlanta, New York, London, Paris, Madrid, Munich, Singapore, Tokyo, and Sydney. The company's culture is rooted in core values including Trust, Customer Obsession, Craftsmanship, Intensity, and Family, which guide all its actions and define the workplace environment.

The leadership includes co-founders Bret Taylor, Board Chair of OpenAI and former co-CEO of Salesforce, and Clay Bavor, formerly of Google, who led key product initiatives such as Google Labs and Google Lens before founding Sierra.

Role Overview

Sierra is seeking a Pricing Strategist to join their pricing team. This role involves close collaboration with the sales team to craft pricing proposals and ROI case studies that support customer acquisition. The strategist will also partner with product, marketing, and operations teams to shape and execute the company's overall pricing and packaging strategy.

Key Responsibilities

• Develop and deliver customer pricing proposals and comprehensive ROI analyses.
• Work cross-functionally with sales, product, marketing, and operations to define and refine pricing and packaging strategies.

Candidate Profile

• A minimum of four years in consulting, banking, strategy, or business operations, preferably within startups and SaaS pricing, sales, marketing, or operational roles.
• Experienced in negotiating complex customer partnerships and managing sales cycles.
• Proficient at creating go-to-market operations grounded in data-driven insights.
• Educational background in Business Administration, Finance, or a related discipline, or equivalent professional experience.

Preferred Qualifications

• Experience in partnerships, business development, or value engineering functions.
• Familiarity with AI technologies, especially conversational AI.
• Prior involvement in startup environments or fast-paced high-growth companies.

Company Values

• Trust: Commitment to accountability, empathy, quality, and responsiveness towards customers and colleagues. Striving to build trust in AI by ensuring its accessibility, safety, and usefulness.
• Customer Obsession: Deep understanding and focus on delivering business outcomes for customers, prioritizing their needs and addressing issues promptly.
• Craftsmanship: Attention to detail in products and processes, emphasizing quality and continuous improvement.
• Intensity: A results-driven mindset with an urgency to improve and transparently learn from failures.
• Family: Balancing intense work with respect and support for personal and professional achievements, fostering an inclusive and supportive culture.

Employee Benefits

• Unlimited flexible paid time off.
• Comprehensive medical, dental, and vision coverage for employees and their families.
• Life insurance and disability benefits.
• Retirement plans tailored to country of employment.
• Parental leave and fertility/family-building support through Carrot.
• Complimentary lunches, snacks, and coffee.
• Discretionary benefit stipends allowing personalized spending on benefits.
• Unique perks such as free alphorn music lessons.

Benefit availability may vary by location and are subject to change according to company policies. Eligible employees can participate in equity plans under established terms.

Diversity and Inclusion

Sierra emphasizes inclusiveness, welcoming applicants from all backgrounds, races, genders, religions, disabilities, and other protected categories. The company encourages applications even if candidates' experience does not exactly align with the role description, committing to equitable evaluation practices.