People and Culture Manager - Cordis, Auckland

About Langham Hospitality Group

Langham Hospitality Group (LHG), a fully owned subsidiary of Great Eagle Holdings, manages a diverse portfolio of esteemed brands such as The Langham Hotels and Resorts, Cordis Hotels and Resorts, Eaton Workshop, and Ying’nFlo. Operating and developing over 40 hotels and residences globally across Asia, Europe, North America, Australasia, and the Middle East, LHG holds a significant international presence.

Situated in Auckland's bustling arts and culture hub, Cordis Auckland by Langham Hospitality Group is a recognized luxury hotel with a dedicated team committed to creating memorable guest experiences. Boasting 642 elegantly designed guest rooms and 20 adaptable meeting venues, the hotel is a longstanding fixture of Auckland’s cityscape. Joining Cordis Auckland means contributing to the ongoing success of New Zealand's Leading Hotel (World Travel Awards 2024) while benefiting from a nurturing work atmosphere that encourages professional growth.

Role Overview

The People and Culture Manager position is a full-time role based onsite in Auckland. This role requires candidates to have legal work eligibility in New Zealand prior to application. The successful applicant will be part of a team of six, reporting directly to the Director of People and Culture, and will play a pivotal role in steering people management strategies affecting over 450 employees in a dynamic hospitality setting. This position demands an active leader who is ready to engage hands-on with team members and cross-departmental stakeholders.

Key Responsibilities

• Support daily People and Culture functions and act as deputy for the Director when required.
• Advise and assist Department Heads, Managers, and employees on various People and Culture matters.
• Manage recruitment processes, retention strategies, and workforce planning to align with organizational goals and employee satisfaction.
• Handle colleague grievances, performance issues, disciplinary actions, and employment relations with fairness and compliance.
• Interpret collective agreements, liaise with unions, and manage employment-related concerns as necessary.
• Develop, evaluate, and communicate People and Culture policies and procedures to ensure uniform practices.
• Coordinate reporting on turnover, hiring, departures, exit feedback, recruitment activities, and sustainability efforts.
• Assist with departmental budgeting, job descriptions, remuneration structures, and benefits management.
• Promote colleague engagement, recognition programs, well-being initiatives, and implement survey feedback action plans.
• Support and potentially lead sustainability initiatives including EarthCheck certification and related reporting.
• Facilitate learning and development programs, performance appraisal tracking, and team skill enhancement.
• Mentor and coach the People and Culture team, maintaining confidentiality and professional ethics.

Candidate Profile

• Previous managerial or senior advisory experience in People and Culture, Human Resources, or a related field.
• Comprehensive understanding of New Zealand’s employment laws, relations principles, and HR best practices.
• Proven ability to counsel managers on performance management, complaint resolution, and disciplinary procedures.
• A self-starting leadership approach with a sincere willingness to mentor and empower colleagues.
• Hands-on mentality prepared to actively support team operations and hotel-wide functions when necessary.
• Proactive, confident in prioritization and execution of responsibilities.
• Strong interpersonal skills to build trust with managers, staff, and external stakeholders.
• Excellent verbal and written communication skills, with professional presentation abilities.
• High levels of integrity, judgment, and respect for confidentiality.
• Strong organizational skills balanced with meticulous attention to detail and effectiveness in multitasking.
• Enthusiasm for sustainability and willingness to lead related projects.
• Positive attitude complemented by a good sense of humor to maintain morale during busy periods.

Benefits

• Employee discounts on food and accommodation.
• Complimentary stays at international Langham Hospitality Group properties.
• Provided staff meals during shifts.
• Affordable parking options at $6 per day.
• Collaborative and supportive workplace culture.
• Career advancement opportunities within the Langham Hospitality Group network.