Part-Time Porter - Cordis Auckland

About Langham Hospitality Group

Langham Hospitality Group (LHG), a wholly-owned arm of Great Eagle Holdings, encompasses a collection of distinguished brands such as The Langham Hotels and Resorts, Cordis Hotels and Resorts, Eaton Workshop, and Ying'nFlo. The group operates or is developing over 40 hotels and residences worldwide, spanning Asia, Europe, North America, Australasia, and the Middle East.

Located centrally within Auckland's lively arts and culture district, Cordis Auckland by Langham Hospitality Group stands as a celebrated luxury hotel featuring 642 elegantly designed guest rooms and 20 adaptable meeting spaces. Serving the community for many years, the hotel prides itself on its dedicated team that creates exceptional guest experiences daily. Joining this team means contributing to the continued success of New Zealand’s Leading Hotel (World Travel Awards 2024) while benefiting from a supportive environment that encourages skill growth within hospitality.

Role Overview

We seek a Part-Time Porter to become part of our Bell Desk team at Cordis Auckland. This role is vital in delivering a welcoming, smooth, and premium experience from arrival to departure for guests. As one of the first and final hotel representatives guests interact with, your duties cover handling luggage, managing valet parking, responding to guest inquiries, and ensuring the front entrance and lobby areas are immaculate and inviting.

Key Responsibilities

• Offer a courteous, personalized, and professional greeting to every guest.
• Assist guests with arrivals, departures, luggage handling, storage, and delivery.
• Manage valet parking tasks, ensuring guest vehicles are handled with care and professionalism.
• Coordinate luggage logistics for individual visitors, groups, and tours.
• Address guest queries by providing relevant information about the hotel facilities and local surroundings.
• Collaborate with Front Office and other departments to fulfill guest requests timely.
• Ensure the efficient daily functioning of the Bell Desk and Front Services areas.
• Monitor lobby presentation, front entrance activity, traffic flow, and guest safety consistently.
• Maintain Bell Desk equipment, storage space, and uphold hotel presentation guidelines.
• Process guest billing charges and accurately keep necessary records.
• Handle guest concerns calmly and with a problem-solving approach.
• Provide support to the broader Front Office team whenever needed.
• Exemplify Cordis Auckland’s professionalism, initiative, and dedication to exceptional guest service.

Candidate Profile

• Previous experience in porter, concierge, front office, guest services, or customer service roles is beneficial.
• Experience in hotel or luxury settings is advantageous but not essential.
• Must hold a valid, full, and clean New Zealand driver’s license.
• Availability to work varied shifts including mornings, evenings, weekends, public holidays, and occasional overnight duties.
• Excellent customer service skills combined with a warm and professional communication manner.
• Able to remain composed and organized in a fast-paced hotel environment.
• Strong attention to detail, time management, and the ability to resolve problems effectively.
• Confidence in engaging with guests and addressing diverse enquiries.
• Impeccable grooming and professional appearance required.
• A positive work ethic and a cooperative spirit to support the team.
• Capability to work independently and collaboratively within a team.

Employee Benefits

• Complimentary meals during shifts.
• Discounted car parking at a rate of $5 per day.
• Opportunities for career advancement and professional training.
• Discounted rates on accommodation and food & beverage services.
• Access to complimentary stays at Langham Hotels worldwide.
• A nurturing team atmosphere with prospects to grow within Langham Hospitality Group.
• Work proudly at the largest hotel in New Zealand.

Additional Information

Applicants must possess valid New Zealand work rights to be considered for this vacancy. The position expects flexibility with working hours and a commitment to maintaining high standards of hospitality service.