Customer Success Specialist (Morning Schedule)

Position Overview

This role is recruited via a partner organization responsible for processing applications and coordinating subsequent hiring steps. The Customer Success Specialist position is intended for candidates based in Ireland who will operate remotely.

The specialist will be vital in providing exceptional, personalized customer assistance, nurturing enduring engagement and loyalty within a dynamic, customer-centric work environment. The role involves fostering meaningful client relationships, endorsing customized offers and promotional campaigns, and aiding customers in maximizing platform benefits. Cross-team collaboration will be essential to optimize the overall customer experience, gather insightful feedback, and contribute strategically to retention efforts. This full-time opportunity features a fixed morning schedule, ideal for individuals motivated by communication, problem-solving, and superior service provision.

Key Accountabilities

• Provide tailored, high-quality customer support across multiple channels including email and phone.
• Develop robust customer relationships through understanding unique needs, preferences, and engagement trends.
• Advocate for campaigns, tournaments, loyalty schemes, and other initiatives to enhance participation and customer satisfaction.
• Conduct interviews with clients and collect feedback to identify potential enhancements to products, services, and user experience.
• Contribute to retention programs by fostering customer loyalty and assisting clients to advance toward premium service tiers.
• Address customer objections professionally, manage inquiries promptly, and guide users throughout their customer journey.
• Facilitate administrative duties such as account verification processes when required.
• Track and achieve specified performance goals and key performance indicators while upholding service quality standards.
• Maintain current knowledge of product updates, new features, and internal procedures to provide accurate support.

Candidate Requirements

• Fluency in English, both spoken and written, with excellent communication skills.
• Experience in customer success, support, account management, or related client-facing roles.
• Excellent interpersonal abilities to build trust and maintain positive customer rapport.
• Demonstrated skill in managing customer objections and delivering empathetic, effective solutions.
• Sales-driven mindset capable of identifying customer needs and promoting appropriate products or services.
• Strong organizational skills and ability to prioritize multiple tasks efficiently.
• Resilient, proactive approach with solid problem-solving skills and customer focus.
• Eagerness to learn new tools, systems, and products within a fast-evolving environment.
• Prior experience within the iGaming sector is advantageous.
• Availability for a fixed morning work schedule from 06:30 to 15:30 Kyiv time, Monday through Friday.

Employee Benefits

• This is a fully remote, full-time role with flexible work location within Europe.
• Competitive remuneration package aligned with experience and qualifications.
• Entitlement to 20 paid vacation days, public holidays, and paid sick leave.
• Inclusive private health insurance coverage, extending to mental health support.
• Monthly flexible benefits allowance to support hobbies, fitness, wellness, or personal interests.
• A dedicated learning and development budget encompassing professional training, workshops, language instruction, and resource access.
• A collaborative and values-oriented work culture promoting career advancement opportunities.
• Ongoing team activities, knowledge exchanges, and chances to participate in company initiatives.
• A stable, weekday morning schedule designed to support a healthy work-life balance.