Patient Coordinator - Part Time

Overview

Eden Medical Clinic is seeking a highly capable Patient Coordinator to provide exceptional administrative support and foster a welcoming environment for patients at our new Wexford clinic opening in July/August. The role requires excellent communication skills and flexibility to work three days a week, including weekends and evenings.

Key Responsibilities

• Manage scheduling effectively by handling appointments, responding to patient inquiries via phone, messages, and emails, and promptly filling any cancellations using a priority list.
• Maintain patient communications through calls, messages, and emails while delivering outstanding customer service that ensures patients feel welcomed, comfortable, and well cared for throughout their visit.
• Assist with patient check-in and check-out procedures, listen attentively to patient concerns, and support issue resolution.
• Support the wider team by providing coverage for absent colleagues and flexible leave arrangements, including possible work at alternative clinic locations with travel and accommodation expenses reimbursed.
• Oversee clinic cleanliness and stock management through regular inventory checks and coordinating supply orders with management.
• Adhere strictly to clinic policies and procedures, including health and safety protocols, personal protective equipment use, team collaboration, and data protection regulations (GDPR).
• Perform all opening and closing duties of the clinic and any other reasonable tasks assigned by management.

Required Skills and Attributes

• Positive, enthusiastic, and friendly demeanor that fosters strong patient rapport.
• Dependable and trustworthy with a passion for helping others.
• Effective time management with a goal-oriented mindset capable of handling multiple tasks in a fast-paced setting.
• Excellent verbal and written communication skills.
• Strong organizational abilities and proficiency in using computers.
• Confidence to communicate professionally and adapt to changing circumstances.

Experience and Education

• Minimum of three years’ experience in customer service; experience in a clinical setting is advantageous.
• Familiarity with key performance indicators (KPIs) is preferred.
• Education level equivalent to Leaving Certificate; qualifications in Medical Administration or Dental Nursing are beneficial.

Additional Information

• The role is initially part-time with three working days per week covering weekends and evenings.
• Following a six-month probationary period, there is potential for permanent employment.
• Employees receive training on sales procedures, systems, and treatments.
• Benefits include employee discounts subject to terms and conditions.
• Flexibility to cover alternative clinic locations when required; travel and accommodation expenses will be reimbursed.
• Salary ranges from €14.15 to €16.00 per hour.