Part-time Patient Coordinator at Eden Medical Clinic - Galway

About the Role

Eden Medical Clinic in Galway is seeking a dedicated Patient Coordinator to handle administrative tasks while fostering a welcoming and professional environment for patients. This part-time position requires effective follow-up communications and meeting established performance targets. The role involves interacting through phone calls, emails, and social media and demands flexibility during evenings and occasional weekends.

Key Responsibilities

• Manage appointment scheduling, assist patients with inquiries via phone, messages, and emails, and maintain the patient priority list to fill cancellations.
• Maintain patient communications including calls and emails, provide outstanding customer service by welcoming patients, facilitating check-ins and check-outs, and addressing patient concerns promptly.
• Support team operations by providing coverage during absences, which may include working at other clinic locations with travel and accommodation expenses reimbursed.
• Ensure clinic cleanliness, stock management, complete stocktakes, and submit ordering requirements to management.
• Adhere to clinic policies, including health and safety measures such as wearing PPE, maintaining team relations, and observing GDPR regulations.
• Perform ad-hoc duties, such as opening and closing the clinic and other tasks as assigned.

Candidate Profile

• Positive, enthusiastic, and friendly demeanor.
• Reliable and trustworthy with a passion for building rapport and trust with patients.
• Strong planning and time management skills with a goal-driven attitude.
• Ability to multitask and prioritize effectively in a fast-paced setting.
• Excellent verbal and written communication skills.
• Good organizational abilities and computer literacy.
• Confident professional communication and adaptability to changes.

Experience and Education

• Minimum of 3 years’ experience in customer service.
• Clinic experience preferred but not mandatory.
• Familiarity with KPIs is desirable.
• Leaving Certificate required; qualification in Medical Administration or Dental Nursing is an advantage.

Additional Information

• Part-time role conducting 8-10 hours weekly, mainly evenings and some weekends, following a six-month probation.
• Training provided on sales processes, systems, and treatments.
• Employee discounts available, terms and conditions apply.
• Flexible team support role with occasional travel and accommodation covered by the clinic.
• Salary range between €14.10 and €16.00 per hour.