PACCT Clinic Co-ordinator

Role overview

This position offers the chance to become part of the Pain, Anaesthetics, Critical Care and Theatres (PACCT) service team at Aneurin Bevan University Health Board.

What the role involves

• Co-ordinate PACCT clinic activity and ensure clinic administration is completed promptly and accurately.
• Act as the first point of contact for PACCT clinic appointment-related queries.

Main duties

The post requires a current understanding of outpatient clinic processes, with responsibility for arranging, changing and cancelling appointments. The role includes responding to queries from GPs and patients, managing clinic enquiries, and scheduling appointments through the Myrddin Patient Administration System. It also involves using direct and partial booking methods, handling telephone calls, making outbound calls, taking general enquiries, booking in line with the Partial Booking Policy, and monitoring clinic activity.

Location

The base for this post is Royal Gwent Hospital, Newport, NP20 2UB.

Welsh language

Ability to speak Welsh is desirable for this vacancy. Welsh and/or English speakers are welcome to apply.

About the organisation

Aneurin Bevan University Health Board is a multi-award-winning NHS organisation serving communities across Gwent. With more than 14,000 staff and volunteers, it delivers safe, high-quality and compassionate care through hospitals, GP practices, community services and mental health services. As a University Health Board, it places research, education and innovation at the centre of its approach, supporting evidence-based practice and ongoing improvement.

Its long-term direction is shaped by the Gwent Strategy 2025–2035, which aims to build a fairer and healthier future. The organisation focuses on prevention, reducing health inequalities and working alongside local authorities, voluntary organisations and communities to improve health and wellbeing.

The Health Board promotes an inclusive and supportive workplace where staff feel respected, valued and able to grow. Its values of Kindness, Integrity and Respect guide how it supports patients and colleagues. It also provides learning and development opportunities, flexible working where possible, and a wide NHS benefits package.

Experience required

• Experience working in an NHS or healthcare setting is essential.
• You must be able to enter and retrieve information accurately and efficiently on a computerised system while following complex local and national policies and guidance.
• Previous experience in a similar role or environment is desirable.
• Prior NHS experience is desirable.

Qualifications and knowledge

• A good standard of GCSEs, NVQ or QCF Level 3 in Business/Administration, or equivalent proven experience, is required.
• Strong keyboard and computer skills are essential.
• A sound working knowledge of software programmes is required.
• Good communication skills are desirable.
• Experience of dealing with the public is desirable.

Skills

• Independent working
• Team collaboration
• Clinic administration
• Appointment scheduling
• Patient administration systems
• Telephone communication
• Data entry accuracy
• Policy compliance
• Customer service