Operations Manager - Dubai Mall

About the Role

As an Operations Manager, you will oversee every aspect of product movement, loss prevention, facility management, and health and safety protocols within the store. You will lead and nurture the stock team while collaborating closely with store management to enhance operations across departments and concessions. The ultimate goal is to positively influence sales, customer service, and inventory handling.

Key Responsibilities

• Lead and motivate your team by embodying and promoting the four core Louis Vuitton values, ensuring they actively contribute to upholding the Louis Vuitton Promise.
• Provide consistent coaching, identify training and developmental needs, and work with the Field Coach Trainer and Store Manager to customize development plans.
• Recruit, identify, and cultivate talent, working alongside management to establish succession plans.
• Establish measurable individual and team objectives, monitoring and managing performance proactively.
• Foster a positive and collaborative work environment that encourages teamwork among your team and across managerial levels.
• Communicate company vision, goals, and relevant updates effectively to ensure team understanding of their roles and collective contributions.
• Contribute feedback, insights, and innovative ideas to the Country office based on operational expertise and store needs.
• Oversee the entire product flow from delivery to sales floor placement, optimizing processes such as cycle counts and delivery coordination to enhance stock management and minimize losses.
• Collaborate with sales management to enforce procedures for shop-soiled and defective items.
• Monitor and maintain stock Key Performance Indicators (KPIs), reporting monthly to the Store Director.
• Strengthen cooperation between stockroom staff and shop floor teams to improve operational efficiency.
• Work closely with Logistics and Supply Chain departments to resolve issues and drive improvements.
• Maintain the accuracy of the store's stock records.
• Partner with store management to reduce security risks through appropriate measures covering staff, customers, fire safety, and theft prevention.
• Handle incident report documentation diligently.
• Collaborate with the regional Operations Manager to address and improve security concerns, implementing action plans as needed.
• Ensure all team members receive security training aimed at raising awareness and reducing theft.
• Monitor facility maintenance, minor repairs, and Information Systems & Technology (IS&T) support processes.
• Act as a representative for store management in dealings with external suppliers and contractors, ensuring timely access and service quality.
• Manage purchase order processes and supplier coordination.
• Contribute to achieving business objectives related to sales, service quality, stock control, and profitability.
• Propose new initiatives and ways of working to enhance business performance.
• Assist management and Human Resources with investigations and performance management where applicable.
• Ensure that team members are properly attired with uniforms appropriate for their roles.
• Support store management in creating and managing monthly and daily staff schedules.
• Participate in new store openings, expansions, and renovation projects alongside management.
• Build and maintain strong relationships with key stakeholders.

Reference

LVM32954