Miu Miu Client Advisor

About Prada Group

Established in Italy in 1913, the Prada Group has a rich heritage grounded in excellence and innovation. As a leading global luxury conglomerate, it operates across more than 45 countries with distinguished brands including PRADA, Miu Miu, Versace, Church’s, Car Shoe, and Luna Rossa. The workforce comprises employees from over 100 nationalities.

Job Overview

The Miu Miu Client Advisor role centers on delivering an exceptional luxury retail experience by prioritizing the client, understanding their needs and expectations, and nurturing meaningful connections. This position acts as an ambassador for the brand, deeply conveying its philosophy and values while assisting clients within the Prada and Miu Miu universe.

Key Responsibilities

• Provide an inviting atmosphere placing the client first and delivering service excellence aligned with the client journey experience.
• Consistently aim to outperform personal sales targets, contributing positively to overall store success.
• Meet and exceed key performance indicators (KPIs) related to sales and customer service.
• Maintain comprehensive knowledge about products and the history, culture, and identity of Prada and Miu Miu.
• Record customer information using the company CRM system to foster personalized client relationships and generate future opportunities.
• Follow up with clients proactively via CRM tools to nurture long-term relationships.
• Conduct both in-person and virtual client appointments effectively.
• Adopt and champion the omnichannel retail approach to enhance customer engagement.
• Stay updated on fashion trends and competitor activities to provide informed advice to clients.
• Take responsibility for client complaint resolution in collaboration with management and client service teams as needed.
• Handle products with the utmost care and respect.
• Leverage digital company tools to enrich the luxury shopping experience.
• Collaborate with back-of-house staff to support daily store operations and maintain organized stockroom inventory.
• Comply with company policies on operations, stock management, security, cash handling, inventory control, logistics, and reporting requirements.
• Promote teamwork and open communication to ensure a consistent and positive customer experience, fostering a diverse and inclusive workplace.

Working Environment

Working with the Prada Group means being part of a creative, international team driven by curiosity and a pursuit of excellence. The company values its employees’ talent and passion as key factors in personal and professional growth.

Inclusion and Diversity

The Prada Group is dedicated to cultivating an inclusive workplace that guarantees equal opportunities for all candidates regardless of gender, ethnicity, sexual orientation, disability, or other personal characteristics. Diversity is recognized as a core strength and the company is committed to building a respectful and equitable environment.