Senior Business Analyst & Client Success Coordinator

Job Overview

The Senior Business Analyst & Client Success Coordinator at SmartLight Analytics partners strategically with self-insured employer clients by blending advanced healthcare claims data analysis with dedicated client relationship management. Supporting senior account executives, this role focuses on generating actionable insights to enhance healthcare program outcomes and ensure top-tier client satisfaction. The role demands strong analytical ability and a client-centered approach to communicate complex information effectively to varied audiences.

Primary Responsibilities

• Create and automate reports and dashboards using tools such as Tableau or Power BI to facilitate continuous monitoring and stakeholder insight access.
• Convert intricate data sets into understandable, actionable reports, dashboards, and presentations tailored to both technical and general audiences.
• Engage in routine client meetings, strategic evaluations, and deliver presentations.
• Work closely with internal departments including data science, clinical operations, investigative teams, and leadership to ensure flawless service delivery.
• Establish and maintain strong relationships with executive clients, aiding in account growth.
• Analyze client performance data and feedback ensuring analytics solutions meet or surpass expectations.
• Conduct on-demand analyses supporting client requests and strategic projects.
• Develop and present client-facing reports and communications highlighting key metrics, trends, and growth opportunities.
• Manage and prioritize competing requests, especially urgent or high-impact tasks.
• Provide assistance to account managers as necessary.

Qualifications & Experience

• Bachelor's degree in Business, Economics, Data Analytics, Statistics, or a related discipline preferred.
• At least 2 to 3 years of experience working with healthcare claims data analytics.
• Over 2 years of proficiency in data visualization tools such as Tableau or Power BI.
• Minimum 2 years in client-facing roles involving account management, client success, or consulting.
• Demonstrated ability to apply data analytics effectively in business performance contexts.

Technical Skills

• Proficient in SQL for data querying and database management.
• Experienced with data visualization platforms like Tableau, Power BI, or QlikView.
• Knowledge of statistical programming languages including R, Python, SAS, or SPSS.
• Understanding of ETL processes and data pipeline management.
• Skilled in identifying actionable insights and trends within large datasets.

Key Competencies

• Excellent written and verbal communication skills combined with strong relationship-building capabilities.
• Adept at simplifying complex data into clear, actionable insights.
• Strong problem-solving skills and strategic thinking.
• Detail-oriented with a high commitment to accuracy.
• Ability to excel in dynamic, flexible work environments.
• Collaborative and proactive with a hands-on approach.
• Ability to independently handle multiple projects and meet deadlines.

Success Criteria

• Deliverables are precise, timely, and practical, enabling clients to make informed decisions and achieve measurable benefits.
• Dashboards and reports are engaging and customized, making complex information accessible to various audiences.
• Clients show high satisfaction, robust engagement, and positive feedback, fostering partnership growth.
• Recognized by cross-functional teams as a dependable collaborator with clear communication and proactive problem-solving.
• Projects meet deadlines and proceed smoothly due to effective resource coordination and risk anticipation.
• Exhibits ownership and independence while balancing competing priorities attentively.
• Contributes to company growth through enhanced analytics, client relationships, and support for new business efforts.

Additional Information

This description provides a general outline of duties and is not exhaustive. Additional tasks may be assigned to support organizational goals.

About SmartLight Analytics

SmartLight Analytics was established by industry veterans aiming to reduce healthcare costs for self-funded employers through proprietary data analytics, focusing on minimizing unnecessary spending without affecting employee benefits or behavior.