Client Advisor - Luxury Fashion Airport Retail

About Prada Group

Established in 1913 in Italy, Prada Group is a global leader in the luxury fashion industry, operating across more than 45 countries. The Group encompasses iconic brands such as PRADA, Miu Miu, Versace, Church’s, Car Shoe, and Luna Rossa, and employs a multicultural workforce representing over 100 nationalities.

Role Purpose

The Client Advisor plays a pivotal role in delivering an exceptional luxury shopping experience by prioritizing the customer’s needs and expectations. This position involves building strong client relationships and acting as an ambassador for the Prada brand, embodying the company’s values and philosophy during every engagement.

Key Responsibilities

• Create a welcoming atmosphere placing the customer first, fulfilling all their needs and delivering excellent service aligned with the defined client journey.
• Consistently aim to outperform individual sales targets and enhance overall store performance through proactive sales efforts.
• Strive to exceed key performance indicators, maintaining superior levels of both sales and customer satisfaction.
• Possess and communicate comprehensive knowledge of Prada products, brand history, culture, and DNA.
• Utilize the company CRM to record customer information for personalized relationship management and future sales opportunities.
• Adopt and advocate for the Omni Channel approach, integrating in-store and ecommerce customer experiences.
• Stay informed about current fashion trends, the luxury market, and competitors to effectively advise customers.
• Take responsibility for resolving client complaints efficiently, in collaboration with management and client service teams.
• Handle products with utmost care and respect to maintain their premium quality.
• Make effective use of company digital tools to enhance the integrated and luxurious customer experience.
• Conduct customer appointments both in-person and virtually through technology.
• Collaborate with back-of-house staff maintaining organized stock management and supporting daily store operations.
• Comply strictly with company operational guidelines including stock procedures, security, cash handling, inventory management, logistics, and reporting tasks as required by headquarters.
• Work collaboratively with colleagues, encouraging open communication to maintain a consistent, exceptional customer experience and fostering a harmonious working environment that supports diversity and inclusion.

Desired Knowledge and Skills

• Strong passion for interpersonal relations and sales.
• Problem-solving abilities with a curiosity for luxury fashion, art, and design.
• Proven experience in cultivating long-term client relationships.
• Ability to perform effectively both independently and as part of a team.
• Excellent communication and interpersonal skills.
• Deep interest and knowledge of the luxury product category managed.

Additional Information

Joining Prada offers an opportunity to thrive in a creative and diverse international environment, motivating professional growth founded on talent and passion. The Prada Group is committed to equity, diversity, and inclusion, ensuring equal opportunity regardless of gender, ethnicity, sexual orientation, disability, or other personal characteristics. Diversity is valued as a core strength, and a respectful workplace culture is actively fostered.