Manager, SMB Account Management - Food and Beverage

About the Role and Company

Since launching in 2009, Square has evolved significantly, expanding from simple payment processing to offering integrated software solutions across commerce. Our platforms now empower sellers to sell online, manage inventory, offer payment options like buy now pay later, schedule appointments, cultivate loyalty, and handle staffing and payments. Embedded financial tools provide merchants with access to loans and cash flow management. The acquisition of Afterpay further enhances our omnichannel capabilities for sellers to grow their businesses and expand their customer base. We support all sizes of sellers, from startups to enterprise-level businesses, and continue developing solutions to support their growth.

The Account Management team is seeking a results-focused and people-oriented leader to oversee a remote team of 10-12 Account Managers specializing in the Food and Beverage (F&B) sector among SMB merchants. Reporting to the Head of US SMB Account Management, you will lead initiatives to grow revenue, increase software adoption, and reduce churn while fostering a culture grounded in data and continuous development. This position requires leading by example with direct hands-on involvement alongside your team.

Key Responsibilities

• Lead and nurture a remote team of 10-12 Account Managers targeting SMB F&B clients for growth and retention.
• Deliver measurable improvements in upselling, client retention, and satisfaction through effective pipeline management and coaching.
• Conduct regular performance reviews including one-on-one meetings, pipeline evaluations, and enforcement of accountability measures.
• Collaborate cross-functionally with Product, Operations, and Sales teams to collect merchant feedback, address escalations and enhance client experience.
• Assist leadership in achieving team objectives and refining programs.
• Identify training opportunities and promote best practices within the team.
• Act as senior escalation point for complex or critical merchant issues.
• Travel approximately quarterly for team events or client meetings.

Candidate Profile

• 8 to 10+ years of experience in Account Management, Sales, Business Development, or Marketing.
• 3 to 5 years managing teams directly in performance-driven, quota-based roles.
• Experience supporting SMB or Mid-Market Food & Beverage businesses.
• Proven history of consistently surpassing revenue targets and minimizing churn.
• Strong coaching abilities with a track record of elevating team performance.
• Adept at cross-functional collaboration to solve problems and optimize processes.
• Exceptional verbal and written communication skills.
• Comfortable integrating AI tools into daily operations and embracing a builder’s mindset.

Compensation and Additional Details

Pay scales are market-based and vary by geographic zones within the U.S., reflecting cost of labor, skills, experience, and location:

• Zone A: $180000 - $270000
• Zone B: $167400 - $251200
• Zone C: $158400 - $237600
• Zone D: $149400 - $224200

Salary ranges include variable target compensation and may be subject to future adjustment.

Our Commitment to Inclusivity

We strive to build a diverse and inclusive environment where candidates are evaluated without regard to any protected characteristics. We accommodate applicants with disabilities and encourage disclosure of any accommodation needs confidentially. We also honor fair chance hiring practices for applicants with arrest or conviction records, adhering to applicable laws.

Application Guidelines and Hiring Practices

Candidates may submit up to nine active applications within 60 days; reapplications are accepted after 90 days from prior review. Our hiring process may involve the use of automated AI tools for candidate evaluation, ensuring fairness and consistency, compliant with privacy laws.

Benefits

Our benefits package is designed to support your career success and personal well-being, including remote work options, health insurance, flexible leave, retirement plans, and family planning resources.

Square is part of Block, Inc., a group of brands dedicated to increasing access to the global economy across various sectors including payments, finance, music, and bitcoin mining.