Strategic Account Director

About the Company

Since its inception in 2009, Square has evolved alongside the commerce landscape. Initially enabling sellers to accept payments seamlessly, Square expanded its portfolio to offer integrated software solutions, facilitating online sales, inventory management, buy now pay later options, appointment bookings, customer engagement, and payroll. Embedded financial tools provide merchants with business loan access and streamlined cash flow management. The recent addition of Afterpay further enhances omnichannel solutions, empowering sellers to engage next-generation shoppers, increase order sizes, and broaden their competitive reach.

Role Overview

The position focuses on managing and expanding Square's Enterprise and Mid-Market accounts within the UK. The Strategic Account Director will engage with top executives and technical stakeholders to tailor Square's ecosystem within complex, global organizations. This role requires identifying growth opportunities, advocating for key clients internally, and working collaboratively across multiple departments including product, engineering, finance, implementation, marketing, legal, and sales to ensure client success.

Key Responsibilities

• Establish and nurture long-term partnerships to maintain and expand Square's footprint in large enterprises
• Manage your portfolio end-to-end, including prioritizing business objectives, negotiating contracts, legal discussions, and overseeing technology strategies
• Uncover client challenges and aspirations to offer Square's platform solutions via upselling and cross-selling
• Collaborate with enterprise sales teams to onboard and grow high-value clients
• Represent customer perspectives by analyzing product performance and advising product roadmap decisions
• Identify replicable success models and work with sales peers to enhance market development approaches
• Streamline processes and remove operational barriers within Square’s startup environment

Required Qualifications

• Over seven years of experience in account management, business development, consulting, partnerships, sales, or sales engineering focused on technical products
• Proven track record in meeting revenue targets
• Strong ability to collaborate internally on complex deals and partnerships
• Experience gathering customer requirements and building business cases for product feature development
• Involvement in go-to-market strategies for new products
• Genuine enthusiasm for technology

Additional Information

Square is committed to fostering an inclusive economy and workplace, ensuring equal opportunity regardless of legally protected classes. The company provides reasonable accommodations in its recruitment process for disabled applicants. Candidates are allowed to apply for a maximum of nine roles within 60 days and must wait 90 days to reapply for the same position.

Application evaluations may involve automated AI tools designed to improve efficiency and fairness, adhering to relevant regulations and data privacy laws.

Employee Benefits

Square offers remote working arrangements, medical insurance, flexible time off, retirement savings plans, and modern family planning support aimed at helping employees achieve their best work and personal life balance.

About Block Inc.

Block Inc., the parent company, develops technologies to broaden access to the global economy through its brands including Square, Cash App, Afterpay, TIDAL, Bitkey, and Proto, spanning commerce, financial services, music, bitcoin, and more.