Luxury Travel Consultant

Overview

Wedded Wonderland seeks a Luxury Travel Consultant to provide exceptional, high-end travel coordination services for destination weddings, milestone celebrations, and their guests. This position entails managing intricate travel arrangements in partnership with senior luxury travel experts, wedding planners, venues, and international travel providers. The role demands meticulous attention to detail, professionalism, and availability during weekends and holidays to ensure seamless support during events.

Primary Responsibilities

• Assist in organizing travel itineraries related to destination weddings, honeymoons, guest transportation, and post-event trips.
• Coordinate accommodations, transfers, and curated experiences to complement wedding and celebration itineraries.
• Verify that all travel details are accurate, timely, and suitable for group and event-focused travel plans.
• Implement travel arrangements as designed and approved by senior luxury travel consultants.
• Communicate efficiently and professionally with guests, planners, and partners through WhatsApp, email, and telephone.
• Provide discreet, calm, and culturally aware support to international clientele with high expectations.
• Assist guests with travel inquiries, clarify logistics, and update itineraries as needed.
• Maintain composure and professionalism when managing emotionally sensitive occasions such as weddings.
• Monitor active bookings and guest movements throughout shifts, addressing issues proactively.
• Identify potential scheduling conflicts or risks related to travel dates, rooming assignments, arrivals, and transfers.
• Resolve routine travel problems independently and escalate complex issues to senior specialists when necessary.
• Ensure responsiveness and accountability throughout weekends and holiday operations.
• Maintain precise booking records, guest information, notes, and communications within internal CRM platforms.
• Keep client documentation including itineraries and confirmations well-organized and client-ready.
• Coordinate internally on billing, confirmations, and operational follow-up tasks.
• Ensure all records are maintained thoroughly during the entire lifecycle of weddings or celebrations.
• Liaise professionally with hotels, transfer providers, and local partners to execute approved travel plans.
• Represent the company professionally in all supplier engagements.
• Support ongoing relationships among planners, venues, and travel fulfillment partners.
• Stay informed about key global destinations for weddings and luxury travel.

Qualifications and Experience

• A minimum of 5 years in luxury travel, travel coordination, concierge services, hospitality management, or closely related fields.
• Demonstrated expertise in managing complex itineraries and group travel arrangements.
• Excellent written and oral English communication capabilities.
• Comfortable handling multi-channel communications including WhatsApp, email, and phone.
• Exceptional attention to detail when preparing guest-facing itineraries and documentation.
• Ability to work independently while juggling multiple tasks.
• Willingness to provide support during weekends and holidays as required.
• Experience working with discerning, premium clientele.
• Preferred but not mandatory: familiarity with destination weddings, luxury travel settings, international clients, distributed teams, CRM tools, hospitality or concierge environments, and executive support roles.