License Specialist - Revenue Examiner I at Field Enforcement Bureau

About the Position

The Field Enforcement Bureau, a regulatory and law enforcement division within the Comptroller of Maryland, is seeking a License Specialist to join the Licensing & Registration Unit based in Annapolis, Maryland. This role involves handling licensing tasks such as processing applications for motor fuel seller’s licenses, motor carriers’ permits under the International Fuel Tax Agreement, and slot machine licenses for authorized fraternal organizations. The Bureau also manages several licenses issued by the Clerk of the Courts, including Traders and Restaurant licenses, alongside overseeing the distribution of cigarette tax stamps to authorized wholesalers. The License Specialist will engage daily with the public, businesses, and government agencies, providing vital support to multiple units within the Comptroller’s Office including Central Registration, Taxpayer Services, and Compliance. Exceptional customer service and teamwork skills are essential, and there is potential for a hybrid work arrangement.

Key Duties and Responsibilities

• Process and manage applications for various license types issued by the Comptroller and related authorities.
• Distribute cigarette tax stamps to authorized wholesalers efficiently and accurately.
• Provide support and collaborate with other units such as Central Registration, Taxpayer Services, and Compliance within the Comptroller’s Office.
• Maintain regular communication with the business community, public, and other governmental agencies to ensure compliance and efficient service delivery.
• Deliver high-quality customer service and contribute positively within a team environment.

Minimum Qualifications

• High school diploma or equivalent (GED) from an accredited institution.
• At least two years of experience in customer service, telecommunications, fiscal clerical tasks, or related clerical work.
• Additional education at an accredited college or university can be substituted for experience at a rate of 30 credit hours per year.
• Military service as a non-commissioned officer in accounting, budgeting, or financial clerical roles may be substituted year-for-year for experience requirements.
• Foreign educational credentials must be verified for U.S. equivalency by an approved evaluation service.

Preferred Qualifications

• Proficiency with Microsoft Word, Excel, Teams, and Outlook.
• Ability to manage high volumes of work independently.
• Strong verbal and written communication skills.
• Additional customer service experience.
• Familiarity with motor fuel laws and regulations.

Selection Process and Additional Details

Applicants must thoroughly complete their applications, detailing how they meet the qualifications. All qualified candidates will be placed on an unranked eligible list for at least one year. Late submissions or incomplete information may lead to disqualification. Legal authorization to work in the U.S. without employer sponsorship is mandatory. A successful fingerprinting clearance is required, with disqualifications for certain felony or moral turpitude offenses. Applicants must be at least 18 years old. Resumes alone will not be accepted.

Benefits and Equal Opportunity

The State of Maryland offers comprehensive employment benefits. Maryland is an equal opportunity employer committed to diversity and encourages bilingual applicants and veterans to apply. Reasonable accommodations under the ADA can be requested.

Application Instructions

Applications are preferred via an online system. If submitting via email, applicants must include their full name, recruitment number, and last four digits of their Social Security Number on the submitted documents. For inquiries, contact the Comptroller’s Office Human Resources or the Department of Budget and Management recruitment division.