Quality Assurance and Compliance Coordinator - Human Services Specialist IV Supervisor

About the Role

Joining the Maryland Department of Human Services means becoming part of a dedicated team of over 5,000 employees committed to improving the lives of more than one million Maryland residents annually. Our mission focuses on delivering economic support, preventive services, and care for children and adults with a strong commitment to innovation and inclusivity to ensure no Marylander is left behind.

This position, located within the Quality Assurance and Compliance Division at the Prince George's County Department of Social Services in Landover, Maryland, is at grade 15. The primary function is to oversee quality assurance and quality control reviews, monitoring, and reporting for agency programs, ensuring compliance with local, state, and federal policies and program mandates. The role involves coordinating compliance activities and providing technical assistance aimed at enhancing service delivery and performance in Child, Adult, and Family Services.

Key Responsibilities

• Prepare and submit final evaluation reports and track various system improvement initiatives to guarantee delivery of quality services consistent with Federal, State, County, and Agency regulations.
• Lead coordination for special projects, assisting in the documentation, development, and implementation of operative procedures aligned with applicable policies and guidelines.
• Help develop and update guidelines, policies, standards, controls, and monitoring tools to support the QACD integrity and accountability framework within PGCDSS.
• Execute special assignments and projects as designated.

Qualifications

The position requires seven years of relevant experience, including three years administering human services programs or leading analyses of organizational procedures, plus four years of additional professional or technical experience in similar roles. Alternatively, candidates with a Bachelor's degree and three years of relevant experience qualify. Graduate-level education in a human services field can substitute for up to six years of experience at the rate of 30 credit hours per year. Military service as a commissioned officer in specific administrative roles can also replace required experience on a year-for-year basis.

Preferred Qualifications

• At least one year supervisory experience in government agencies at local, state, or federal levels.
• One year of experience managing special projects.
• Experience handling databases and proficient use of spreadsheet applications.

Additional Information

No specific licenses or certifications are required for this role. Successful candidates will be ranked and placed on an eligible list for employment up to one year. If already employed by the State, salary decisions will follow state guidelines.

The examination process involves evaluation of education, training, and experience as listed on application materials, potentially including a supplemental questionnaire. Candidates must provide thorough and timely documentation of qualifications. Foreign educational credentials need to be assessed for U.S. equivalence before hire.

Benefits

• Generous personal, annual, and sick leave allocations.
• Paid parental leave up to 60 days.
• Observance of at least 12 holidays annually.
• Retirement pension credit accrual.
• Potential eligibility for telework arrangements.

Application Instructions

Applications are strongly encouraged online. Alternatives include mailing completed applications and questionnaires to the Department of Human Services Examination Services Unit or emailing the designated contact. Resumes alone will not substitute for application documentation. Additional required materials must be submitted by the closing deadline. Assistance is available for applicants via telephone and email. The department supports equal employment opportunities and encourages applications from diverse candidates, including individuals with disabilities and bilingual applicants.