Lead Product Manager - Global Food Service (GFS)

About Delivery Hero and GFS

Delivery Hero is a global pioneer in local delivery services, operating in approximately 65 countries worldwide. With its headquarters in Berlin, Germany, and a listing on the Frankfurt Stock Exchange, Delivery Hero is among Europe’s largest tech platforms. The company combines innovation with a strong community spirit, aiming to deliver seamless and fast customer experiences.

The Global Food Service (GFS) division is focused on building physical cloud kitchens to support the expansion of restaurants geographically. This role uniquely integrates digital product development with physical infrastructure operations, emphasizing efficiency in kitchen and delivery processes.

Role Overview

The Lead Product Manager for GFS will be responsible for shaping and driving the product strategy and roadmap for GFS’s CRM and Cloud Kitchen Operations products. Leading a small, dedicated team of one Junior Product Manager and two Product Designers, this role collaborates closely with engineering, data, commercial, and regional divisions. Key projects include leveraging AI/ML to enhance lead generation and developing features to reduce rider wait times and food preparation durations.

Key Responsibilities

• Define and execute the product vision, strategy, and roadmap for cloud kitchen products to drive growth and profitability.
• Analyze complex user data such as drop-off funnels, feature adoption rates, and cohort retention, and translate these insights into prioritized product initiatives.
• Promote a data-driven culture by partnering with analytics teams to ensure product usage data is accessible and actionable for stakeholders including engineers and designers.
• Communicate clear product requirements and user pain points to technical squads, providing compelling narratives to guide development.
• Focus on delivering tangible business outcomes, measuring impact through metrics like preparation time, lead quality, average rider waiting time, and orders per kitchen.
• Operate effectively in a fast-moving, experimental environment with ambiguous data and shifting conditions, turning challenges into actionable plans.

Qualifications

• Minimum of 7 years’ experience in product management with demonstrable success leading strategy and execution in complex product ecosystems.
• Track record of exceptional product skills including structured problem solving, agile judgment, and managing ambiguous challenges.
• Proficiency in user discovery, data-informed prioritization, metrics definition, and cross-functional collaboration with engineering and design teams.
• Strong strategic mindset with capability to align multiple stakeholders and communicate vision effectively across regions.
• Excellent interpersonal and communication skills for influencing diverse, cross-functional teams.

Preferred Skills

• Experience using BigQuery, SQL, Hotjar, and Looker is advantageous.
• Previous team leadership and people management experience is a plus.

Additional Information and Benefits

• The company supports employee well-being through hybrid work with mandatory in-office days twice weekly at their Berlin campus.
• Employees receive 27 days of holiday, increasing by one day on the second and third work anniversaries.
• Professional growth is supported with an educational budget of 1,000 euros, language courses, parental support, and access to Udemy Business courses.
• Health and wellness initiatives include health checkups, meditation, and gym access.
• Financial benefits encompass an employee share purchase plan, sabbatical bank, public transportation discounts, life and accident insurance, and a corporate pension scheme.
• Meal benefits include digital meal and food vouchers to enhance the employee experience.
• Relocation assistance and detailed information are provided for those moving to Berlin.
• The company emphasizes diversity, equity, and inclusion, encouraging applicants of all backgrounds and providing accommodations for accessibility needs during the hiring process.