Key Account Manager - Corporate Channel

About the Role

This position is for a Key Account Manager within the Corporate Channel at MakeMyTrip's MyBiz platform, situated in Gurgaon. The role reports to the Director or Senior Manager of the Corporate Channel and targets managing corporate client accounts to fuel business growth and deepen partnerships.

Key Responsibilities

• Drive revenue growth by expanding wallet share in existing major accounts, activating new Lines of Business, and embedding the company as a strategic partner beyond transactional relationships.
• Deliver exceptional client service and retention by ensuring operational excellence at every touchpoint, cultivating multi-layer relationships, swiftly resolving issues, and preventing client churn.
• Lead strategic engagements through structured sessions like Quarterly Joint Business Reviews, crafting customized client strategies that maintain alignment with their objectives and unlock future opportunities.
• Lead and develop the team by fostering ownership and accountability, employing data-driven decisions, and collaborating effectively with operations, supply, and product divisions for operational excellence.

Qualifications and Experience

• Postgraduate degree from a reputed institution.
• A minimum of 5 to 6 years in key account management, customer success, or strategic client engagement roles.
• Proven ability to conduct Quarterly Business Reviews and manage multi-level client relationships to boost satisfaction and growth.

Key Success Factors

• Strong expertise in commercial mechanisms including commission planning, discounting policies, and P&L fundamentals.
• Analytical and data-oriented decision maker capable of handling complex business scenarios.
• Effective communicator skilled at engaging senior stakeholders and aligning cross-functional teams.
• Confident presenter with experience in delivering strategic discussions at executive levels.