Junior Service Customer Account Manager MEAT

Overview

This position focuses on delivering expertise to ensure sustainable customer success and growth throughout the post-sales customer lifecycle. Key areas include training, professional service, technical support, contract renewals, achieving targets, client retention, expansion, and customer care with a digital orientation. The role demands accountability for work quality and adherence to a defined operational framework involving sequential standard tasks to achieve outcomes under direct supervision.

Key Responsibilities

• Organize and execute projects at various customer sites in both the USA and abroad, managing activities of staff and subcontractors. Serve as the primary customer contact throughout project duration, addressing specification issues, issuing orders, managing correspondence, providing regular updates, ensuring customer satisfaction, and coordinating or negotiating with employees if necessary.
• Develop conceptual knowledge in the specialized field, supporting roles with specific expertise or technical knowledge across a broad range of topics.
• Apply general business knowledge gained through education or prior experience and understand how the team's work contributes to the overall department.
• Troubleshoot issues using established procedures, consulting supervisors or senior team members when problems fall outside defined guidelines.
• Collaborate with others to solve problems, building robust customer relationships and acting as a liaison between customers and the company. Communicate technical information effectively and verify understanding.

Qualifications

• Basic experience is required, with knowledge equivalent to a bachelor's degree from an accredited institution or equivalent experience in lieu of formal education.

Desired Attributes

• Excellent oral and written communication abilities.
• Strong interpersonal skills and leadership capabilities.
• Ability to work independently.
• Strong problem-solving skills.
• Note: For compliance with US immigration and legal requirements, minimum experience years must be declared for work in the USA. For roles outside the USA, the focus is on required content expertise rather than specifying minimum years of experience. This job description serves as a general guide and does not alter or limit the duties specified in employee contracts or agreements.

Additional Information

Relocation assistance is not provided for this role.