Junior Client Experience Manager

About the Role

Join the successful marketing team at CHANEL in the Fragrance & Beauty division based at the Hamburg head office. We are seeking a Junior Client Experience Manager to work full-time on a fixed-term contract starting as soon as possible.

Key Responsibilities

• Plan, manage, and execute visual presentations of campaigns including window displays and in-store setups at CHANEL counters and Beauty Boutiques, from initial concept through briefing to final installation.
• Design, organize, and implement customer events, masterclasses, and launch activations at points of sale.
• Independently manage Client Experience projects and exclusive brand activations in external venues.
• Produce analyses, reports, and presentations evaluating implemented initiatives and derive actionable recommendations.
• Monitor market, competitor, and consumer trends to develop innovative ideas enhancing Client Experience.
• Plan and control budgets for assigned projects and manage supporting materials for counters and boutiques.
• Coordinate with local agencies, producers, and external partners.
• Collaborate cross-functionally with the Paris headquarter and local teams across product management, merchandising, sales, retail, training, digital, and CRM.

What Motivates You

• Passion for creating extraordinary customer experiences and brand activations.
• Eagerness to actively contribute to projects and team success with strong initiative and a hands-on approach.
• Enjoy optimizing processes and transforming creative ideas into practical applications.
• Enjoy working collaboratively with diverse contacts and coordinating multiple stakeholders.
• Strong attention to quality, aesthetics, and detail.
• Fascination with the luxury and beauty industry.

Candidate Profile

• Completed degree in Business Administration or a related field.
• Some relevant professional or practical experience in marketing or retail, preferably in luxury, beauty, or FMCG sectors.
• Proven ability to independently manage complex projects and effectively coordinate various stakeholders.
• Analytical thinking skills with capacity to translate qualitative and quantitative insights into concrete improvement actions.
• Proficiency in MS Office, especially PowerPoint and Excel.
• Fluent in German and English, both spoken and written.

Benefits

• Supportive team environment and inspiring corporate culture.
• Central office location in Hamburg HafenCity with access to extensive digital tools and flexible remote work options.
• Personal development opportunities within an international company along with regular training.
• Wellbeing programs including lunch subsidies, language learning, and sports initiatives.
• Exclusive discounts on fashion and beauty products.
• Six weeks paid vacation plus a wellbeing day and two days dedicated to social volunteering.

Additional Information

Please submit your complete application including work and training certificates, your current notice period, and salary expectations through our application form. We are committed to fostering an inclusive culture that values the unique qualities of each individual, enhancing team diversity and effectiveness. We encourage all interested candidates to apply.