International Voice Process Executive - US & UK Shifts

About the Position

We are currently recruiting for the role of Customer Support Associate within an international voice process. The position involves managing client communications primarily from the US. Candidates must be located in Bangalore as the interview will be conducted face-to-face. Immediate joiners are preferred. For further inquiries, contact HR Smitha between 10 AM and 6 PM.

Key Duties and Responsibilities

• Handle inbound and outbound communications with US-based customers.
• Identify customer needs and provide swift, effective solutions.
• Uphold a high standard of professional and empathetic customer service.
• Keep detailed and accurate logs of customer interactions.
• Ensure customer satisfaction by complying with established quality standards.
• Collaborate with internal departments to resolve issues as needed.

Candidate Requirements

• Open to freshers and candidates with prior experience.
• Educational background: graduates or undergraduates.
• Fluent spoken English is essential.
• Willingness to work US night shifts.
• Strong communication abilities and attentive listening skills.
• Basic proficiency with computer operations.
• Flexibility to accommodate rotational weekly off-days.

What We Provide

• Workplace located in Bangalore.
• Annual compensation up to 650,000 INR.
• Five working days each week.
• Two rotational weekly holiday offs.
• Supplementary night shift incentives.
• Accelerated career advancement opportunities.
• A cooperative and encouraging work environment.