Customer Service Executives - Voice and Non-Voice Processes for Freshers in Bangalore

About The Role

The Job Factory is urgently recruiting fresh graduates for Customer Service Executive positions in Bangalore, offering roles in both voice and non-voice processes. This opportunity is ideal for immediate joiners looking to start a career in customer support with salaries up to 6.5 LPA depending on experience.

Job Details and Work Conditions

• Location: Bangalore
• Full-time employment
• Five working days per week with two days off
• Cabs provided one-way based on assigned shifts
• Immediate joining required

Voice Process Responsibilities

• Manage inbound and outbound customer calls professionally
• Answer customer queries related to products or services clearly
• Resolve customer complaints and provide suitable solutions promptly
• Update and maintain customer data in CRM systems accurately
• Escalate complex issues to appropriate departments
• Achieve quality, productivity, and customer satisfaction benchmarks

Non-Voice Process Responsibilities

• Address customer questions through emails, live chat, or ticketing platforms
• Process requests and update records efficiently
• Perform data entry and verify documents thoroughly
• Escalate complicated cases when necessary
• Maintain precise records and adhere to quality standards

Eligibility Criteria

• No specific graduation requirement; freshers can apply
• For voice roles: good spoken English communication; Hindi or regional languages may be needed
• For non-voice roles: strong written English and typing ability
• Basic computer literacy including familiarity with MS Office, email, and internet usage
• Ability and willingness to work in rotational shifts if required

Contact Information

For further details, please reach out to HR Sameera via call or WhatsApp at 9900975043 or email at sameera@thejobfactory.co.in