Hotel All-Rounder - Mercure Brisbane Garden City

About Mercure Brisbane Garden City

Accor is recognized as the world's leading and rapidly expanding hotel group, managing over 5,000 properties across more than 90 countries. With a team exceeding 260,000 hospitality specialists globally, they focus on placing people first and fostering a passion for outstanding service and ambitious achievement. Mercure Brisbane Garden City is positioned just 12 kilometers from Brisbane's central business district, centrally located in South Brisbane beside Westfield Garden City Shopping Centre. This hotel offers 120 guest rooms, complemented by a spacious restaurant, cafe, and a modest conference facility.

Role Overview

We are looking for a dynamic and enthusiastic Hotel All-Rounder to join our team, working part-time across Front Office and Food & Beverage departments to deliver exceptional guest experiences. The role demands versatility and a customer-centric approach to create a welcoming and comfortable atmosphere for all guests.

Key Responsibilities

• Deliver exceptional service throughout the guest journey from check-in to check-out.
• Serve as a primary contact point for guests and visitors.
• Perform shifts in both Food & Beverage and Front Desk operations.
• Complete diverse hotel-related tasks, including promoting the hotel's amenities, preparing and serving food and beverages, and managing guest accounts.
• Provide knowledgeable, warm, and engaging service to all guests and team members.
• Assist guests with new self check-in kiosk technology.
• Educate and encourage non-members to sign up for the Accor Live Limitless (ALL) loyalty program, explaining its benefits.

Qualifications and Experience

• Previous customer service experience, ideally within a hotel environment.
• Proficient with computer software, including Microsoft Office; experience with Opera PMS is preferred.
• Ability to multitask efficiently, work well under pressure, and think quickly to resolve issues.
• Strong communication skills and a polished personal presentation.
• A genuine passion for guest service, with a natural flair to pleasantly surprise and exceed guest expectations.
• Dedicated commitment to consistently ensuring guests leave with a smile.
• Valid Responsible Service of Alcohol (RSA) certification or willingness to obtain before commencing employment.
• Availability for a rotating 7-day schedule encompassing mornings, afternoons, evenings, and weekends.

Additional Information

• Opportunity to learn, work, and enjoy various benefits tailored to individual needs within Accor.
• Chance to make a meaningful contribution to the hotel's operational success and take pride in your impact.
• Engage and collaborate with passionate hospitality professionals.
• Receive mentorship and support from experienced Accor hospitality experts focused on your career growth.