Relationship Specialist Mortgage

About the Role

Join ADCB as a Relationship Specialist in Mortgage, where your individual contributions are honored and your career development is prioritized. ADCB fosters a diverse and inclusive workspace that values the voice of every team member.

Business Division

The Retail Banking Group (RBG) at ADCB supports retail and micro-business clients with managing their financial needs by providing expert advice and a wide range of banking products, both conventional and Shari’ah compliant. The group is dedicated to digital innovation to enhance customer service excellence within the UAE.

Key Responsibilities

• Build and maintain strong client relationships by delivering insightful advice, focusing on customer needs to meet the Bank's goals and standards.
• Increase and sustain revenue from current customers while acquiring new, quality clientele to meet targets.
• Strategically anticipate and address client needs through effective relationship management plans that enhance wallet share.
• Achieve financial goals set by business leadership, particularly in mortgage product offerings.
• Comply rigorously with all organizational policies, procedures, and operating standards to ensure service quality and consistency.
• Manage personal performance and adhere to the Bank’s policies to maximize individual contribution to business success.
• Demonstrate exemplary customer service aligned with ADCB’s promised service standards during all interactions.

Candidate Profile

• Minimum 4 years of relationship management experience within banking or financial services.
• Bachelor’s degree in Business Administration, Finance, or Economics.
• Relevant certifications such as Accredited Financial Analyst, Certified Investment Professional, Certificate in Quantitative Finance, CFA, Certified International Investment Analyst, FRM, ICA Specialist, or Certificate in Conduct Risk.
• Solid understanding of mortgage products and services.
• Proficient in Microsoft Office with strong problem-solving and troubleshooting skills.
• Excellent interpersonal abilities, capable of multitasking and managing time effectively.
• Strong customer service ethics with exceptional communication and team collaboration skills.
• Experience in fostering long-term sustainable customer relationships.

Benefits and Compensation

• Competitive monthly salary ranging from AED 14000 to AED 21000, complemented by eligibility for variable pay incentives.
• Comprehensive benefits package including leading medical insurance, group life and personal accident coverage, paid leave and airfare for leave, preferential loan and finance rates, staff discounts, and assistance with children's education for certain levels.
• Flexible and remote work options available based on eligibility and job requirements.
• Opportunities for continuous learning including instructor-led courses, e-learning, on-the-job training, and professional development programs.

Working Environment

ADCB maintains a respectful, supportive, and disciplined workplace that aligns with your professional aspirations.