Head of Product - Operations & Logistics

About Snoonu

Snoonu stands as Qatar's leading super app, delivering a broad spectrum of services ranging from food and grocery delivery to many others. The company champions innovation, enriching local vendors' capabilities while providing customers with seamless and efficient service experiences.

Role Summary

We are seeking a seasoned leader to guide our Operations & Logistics product teams. This pivotal role involves crafting innovative solutions that support customers, merchants, and couriers, while enhancing the efficiency of logistics and delivery operations. The successful candidate will be instrumental in optimizing operational workflows, elevating speed, reliability, and overall customer gratification.

Key Responsibilities

• Lead teams focused on Operations & Logistics products by defining a clear strategic vision aligned with organizational goals.
• Develop and manage detailed product roadmaps and OKRs for logistics and operations, targeting initiatives that benefit both business and user experience.
• Provide mentorship and coaching to Product Managers, supporting their professional growth and career advancement within the company.
• Work collaboratively with cross-departmental stakeholders to convert business and operational challenges into viable product plans, ensuring alignment and communication across teams.
• Partner with engineering and technical leads to accelerate the rollout of critical logistics and operations features, while maintaining quality standards.
• Improve and streamline internal processes for greater operational efficiency, scalability, and innovation within product development.

Qualifications and Skills

• Minimum of five years’ experience in product management with a focus on logistics, operations, or delivery systems.
• Demonstrated ability to lead high-performing product teams effectively.
• Strong knowledge of Agile methodologies, including Scrum, to manage iterative product development cycles.
• Proficient in data analysis and interpretation to derive actionable insights supporting decision-making.
• Ability to adapt and thrive in fast-paced, dynamic, and unstructured settings.
• Excellent skills in prioritization, time management, and multitasking across concurrent projects.
• Outstanding communication and interpersonal skills, capable of simplifying complex information for a variety of stakeholders.
• Educational background in Engineering, Management, Logistics, Economics, Finance, or a related discipline.
• Proven problem-solving aptitude with strategic thinking and innovative solutions.
• Fluent English language skills; Arabic proficiency is advantageous.

Company Culture and Values

• Customer-centric mindset prioritizing customer needs in all decisions.
• Commitment to honesty, ethics, and trustworthiness in all business activities.
• A culture that encourages innovation, curiosity, and creativity for impactful results.
• Leadership by example, promoting ownership and responsibility.
• Efficiency in work processes to deliver outcomes more effectively and quickly.
• Team-oriented approach emphasizing collaboration and mutual support.

Employee Benefits and Work Environment

• Opportunity to collaborate with a diverse, international team.
• Access to professional development resources including learning budgets and courses.
• Autonomy in managing tasks and career progression.
• Flexible and generous leave policies supporting wellness and work-life balance.
• Adoption of Agile principles throughout operations and product teams.

Accreditations and Social Responsibility

• Recognized as a Great Place to Work®, emphasizing a supportive and empowering workplace culture.
• Certified with ISO 9001:2015 and ISO 45001:2018 underscoring commitments to quality and employee safety.
• Engaged in sustainable business practices and corporate social responsibility initiatives.
• An inclusive and diverse workforce welcoming people from varied backgrounds.