Head of People (Director Level)

About RoboHub

RoboHub is a unique learning environment dedicated to teaching children robotics, artificial intelligence, problem-solving skills, creativity, confidence, and independence through practical, hands-on building activities. Over a few years, it has evolved from a founder's vision into a beloved hub attracting thousands of families, distinguished not as a traditional after-school program but a community where both children and parents see and feel the difference. With established demand and strong customer trust, RoboHub plans to expand from a single exceptional location into a multi-site organization while retaining its distinctive spirit.

Role Purpose

The Head of People will establish the foundational human resources structures necessary for RoboHub's sustainable growth. This leadership position involves designing strategic hiring and staffing frameworks before recruitment, implementing precise recruitment methods to attract mission-driven, competent, and resilient team members, and developing onboarding procedures that convey both duties and company values. Additionally, this role will create systems for performance management, feedback, engagement, and development that promote employee growth and support the organization's fair and decisive action when issues arise. The role aims to transform a founder-managed startup into an efficiently scaled learning company without sacrificing its unique culture and passion.

Key Responsibilities

• Designing job architecture and organizational structures.
• Establishing disciplined recruiting and hiring processes.
• Creating foundational onboarding and training programs.
• Conducting employee engagement initiatives including regular feedback collection.
• Implementing performance management and accountability mechanisms.
• Enabling managers through frameworks and tools.
• Ensuring compliance with employment policies and discipline standards.
• Preserving and promoting the company culture and core values.

Success Criteria Within The First Year

• Clear job descriptions and hiring criteria crafted for all key roles.
• Consistent and structured onboarding experiences that set clear expectations for new employees.
• Reduction in founder’s time spent on candidate filtering, allowing focus on top-tier finalists.
• Routine employee engagement surveys with actionable follow-up processes.
• Managers equipped with tools to provide constructive feedback and address performance challenges.
• Improved employee retention through clarity in roles, performance metrics, support, and career pathways.
• Clear identification of role requirements across central and hub teams.
• Robust employment documentation and standardized HR processes reducing workplace surprises.
• Operational clarity maintained alongside RoboHub's trademark warmth, energy, and speed.

Candidate Profile

• Proven experience designing and implementing HR policies and frameworks in fast-growing, founder-led startups, particularly in education-related or multi-site service companies.
• Ability to stratify and integrate strategic planning with hands-on execution.
• End-to-end management of the employee lifecycle, from recruitment to exit.
• Understanding that rigorous processes support, rather than hinder, compassionate leadership practices.
• Skillful in navigating close collaboration with dynamic founders while fostering team collaboration and growth mindsets.
• Comfort with conducting difficult conversations with empathy, clarity, and structure.
• Commitment to the intersection of people strategy and customer experience, recognizing the direct impact on children and families.

Required Experience and Knowledge

• 7 to 10+ years in people leadership, HR, talent management, or organizational development within startups, high-growth, education, childcare, or multi-site businesses.
• Preference for backgrounds in edtech, SaaS, e-commerce, or digital platform environments.
• Deep expertise in building recruitment processes, job structuring, onboarding/offboarding, performance systems, employee relations, and total rewards.
• Thorough knowledge of employment best practices, documentation, and compliance requirements.
• Ability to perform rigorous talent assessment including role definition, structured interviews, and candidate closure.
• Proficiency in managing ambiguity while creating clarity and coaching team members to thrive.
• Strong judgment in organizational design, performance prioritization, and founder-led company dynamics.
• Capability to work at both strategic and tactical levels, ranging from conceptual system design to operational execution.
• High standards in communication, confidentiality, fairness, and follow-through.
• Familiarity with AI-powered HR tools and automation for process efficiency.
• Experience steering organizations through periods of fast growth or scaling.
• Passion for RoboHub's mission to empower children through robotics, AI, and experiential learning.