Guest Service Agent

About Us

Minor Hotels stands as one of the largest accommodation groups in Australasia, overseeing more than 70 properties in the region and a global network of 640 hotels across 66+ countries. Our diverse brands—Anantara, Avani, Oaks, NH Hotels, NH Collection, nhow, and Tivoli—span continents including Asia Pacific, Europe, the Middle East, Africa, Indian Ocean, and South America. Being part of Minor Hotels means joining a global, growing company committed to supporting your professional development and helping you succeed.

Our team members are central to our achievements. We prioritize investing in your skills to nurture career advancement while cultivating an inclusive workplace culture that values each employee. You'll join a close-knit team focused on delivering outstanding guest experiences.

Role Overview

Avani Broadbeach Residences seeks a part-time Guest Service Agent passionate about hospitality and creating memorable stays. This role emphasizes delivering warm, professional, and personalized service from guests' arrival through their departure, including check-in/out assistance and providing local recommendations that enhance the guest experience.

Key Duties

• Welcome guests warmly upon arrival, efficiently managing the check-in process and promptly addressing immediate guest inquiries or needs.
• Communicate courteously and clearly with guests, team members, and other stakeholders via face-to-face interactions, phone calls, and emails to ensure exceptional service delivery.
• Manage guest reservations accurately, processing updates and special requests using property management software to maintain smooth scheduling and availability.
• Serve as the primary guest contact throughout their stay by promptly assisting, resolving issues, and providing personalized recommendations to enrich their experience.

Work Schedule

• Part-time with minimum 20 hours weekly commitment.
• Shifts rotate throughout the week (Monday through Sunday).
• Shift timings include 6am–2pm and 2pm–10pm.

Compensation

• Monday to Friday: $27.97 per hour (plus superannuation)
• Saturday: $34.96 per hour
• Sunday: $41.96 per hour

Qualifications & Skills Required

• Proven experience providing outstanding service in hospitality, hotels, or customer-facing environments.
• Excellent communication skills, delivering information clearly and professionally through multiple channels.
• Consistently high standards of service, proactive attitude in anticipating and exceeding guest expectations.
• Ability to foster positive guest relationships, ensuring satisfaction through attentive service and effective problem-solving.
• Professional appearance reflecting company values.
• Flexibility to work weekends, public holidays, and varied shifts to meet operational demands.

Additional Benefits

• Opportunities for career advancement through learning and development programs.
• Exclusive accommodation discounts: 50% off stays at Minor Hotels in Australasia, 20% off for friends and family.
• Global discounts across international Minor Hotel brands.
• Retail rewards including cashback and discounts at 400+ major stores in Australia and New Zealand.
• Discounted entertainment and recreational activities.
• Special offers on health insurance and workplace banking services.
• Generous leave policies including parental and birthday leave.
• Employee assistance programs and wellness support initiatives.

Eligibility

Applications are accepted only from candidates holding valid working rights for Australia or New Zealand.