Guest Relations Officer
Abu Dhabi Emirate, United Arab Emirates · Full Time
Be the first to apply
- Experience
- Any
- Salary
- AED 3,500 – AED 3,500 / month
- Openings
- 1
- Posted
- 4 hours ago
- Work mode
- In office
- Resume
- Required to apply
Where you'll work
Job description
Overview
This position involves serving as the main contact point for customers, ensuring they experience a smooth and positive journey throughout their interactions. The role requires proactive engagement to understand customer needs and expectations fully.
Key Duties
- Address customer inquiries, complaints, and escalated issues promptly and efficiently.
- Collaborate with internal departments to promptly resolve customer concerns while maintaining high service standards.
- Continuously track and improve customer satisfaction, retention, and loyalty by identifying at-risk clients and implementing preventative strategies.
- Gather customer feedback to provide actionable insights and suggest improvements that enhance the overall experience.
- Keep detailed records of all customer communications and monitor key metrics such as customer satisfaction scores, response, and resolution times.
Additional Details
- Contract Duration: 6 months
- Salary: 3500 AED per month
- Immediate joining required