Guest Relations Officer
Abu Dhabi Emirate, United Arab Emirates · Tempo total
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- Experiência
- Qualquer
- Salário
- AED 3,500 – AED 3,500 / month
- Vagas
- 1
- Publicado
- há 4 horas
- Modo de trabalho
- No escritório
- Retomar
- Obrigatório candidatar-se
Onde você trabalhará
Descrição da vaga
Overview
This position involves serving as the main contact point for customers, ensuring they experience a smooth and positive journey throughout their interactions. The role requires proactive engagement to understand customer needs and expectations fully.
Key Duties
- Address customer inquiries, complaints, and escalated issues promptly and efficiently.
- Collaborate with internal departments to promptly resolve customer concerns while maintaining high service standards.
- Continuously track and improve customer satisfaction, retention, and loyalty by identifying at-risk clients and implementing preventative strategies.
- Gather customer feedback to provide actionable insights and suggest improvements that enhance the overall experience.
- Keep detailed records of all customer communications and monitor key metrics such as customer satisfaction scores, response, and resolution times.
Additional Details
- Contract Duration: 6 months
- Salary: 3500 AED per month
- Immediate joining required