Goods on Hold Operative

About the Role

Join DPD Ipswich as a Goods on Hold Operative within a vibrant and fast-moving environment where a turnover exceeding £2 billion demonstrates the scale of our operations. At DPD, we strive to be the UK's leading sustainable delivery company, committed to providing exceptional service quality while fostering an inclusive, ethical, and socially responsible workplace. This permanent role involves working 40 hours per week from Tuesday to Saturday, with shifts from 05:00 to 13:30 at our Ipswich location on Beardmore Park.

Responsibilities

• Manage the held parcel process in conjunction with the Operations Manager, ensuring parcel tracking visibility throughout its lifecycle and guaranteeing timely delivery presentation.
• Address and resolve customer queries and manage depot parcel collections diligently.
• Confirm correct delivery information for all parcels flagged as ‘unable to locate’.
• Identify damaged or open parcels and move them to the goods on hold area for further inspection.
• Take responsibility for requesting additional information or initiating returns to customers as necessary.
• Complete administrative tasks related to mis-routed and mislabeled parcels accurately.
• Collaborate with senior management and security teams to detect and prevent fraudulent consignments.
• Perform regular housekeeping checks within the depot.
• Handle customer parcel searches promptly upon request.

Qualifications and Requirements

• Demonstrable experience in a fast-paced administrative environment, preferably within warehouse or customer-facing roles.
• Exhibit excellent attention to detail, self-motivation, and strong organizational capabilities.
• Proficient communication skills, comfortable engaging with customers both over the phone and in person.
• Strong administrative proficiency, including competency in Microsoft Office applications.
• Keen attention to detail emphasizing security awareness.
• Alignment with DPD’s core values: Passion, Respect, Honesty, Flexibility, Hard Work, and Accountability.

Additional Information

• Contract Type: Permanent
• Working Days: Tuesday to Saturday
• Working Hours: 5:00 am to 1:30 pm
• Salary: Approximately £27,000 per year
• Location: DPD Ipswich, Unit 1, Beardmore Park, Anson Rd, Ipswich IP5 3RX

Benefits

• Holiday trading options
• Enhanced maternity and paternity leave packages
• Life assurance of 4 times salary upon joining the pension scheme
• Complimentary onsite parking for employees
• Health kiosks visiting locations regularly
• Discounts at hundreds of retailers, including up to 5% off supermarket shopping
• Milestone days off for special celebrations with family and friends
• Free eye tests and subsidised glasses for employees who frequently use screens

At DPD, we offer not just job security but also ample opportunities for career growth and internal promotion. We pride ourselves on nurturing talent within a growing and evolving company. If you are aligned with our mission and values, we welcome your application to help us continue delivering excellent service to our customers.