General Manager - Residence Inn / SpringHill Suites Marriott, Carmel

Overview

The Ghoman Group is looking for a seasoned Hotel General Manager to lead operations at its Marriott-branded hotel located in Carmel, Indiana. This role requires extensive leadership experience within Marriott properties and a strong background in driving financial results, guest service excellence, and operational management.

Key Responsibilities

• Oversee comprehensive hotel operations aligning with corporate standards and objectives.
• Lead regular departmental meetings and ensure collaboration with department heads.
• Ensure strict adherence to hotel standard operating procedures, policies, and quality standards.
• Direct property initiatives, including renovations, capital improvements, and service enhancement projects.
• Manage guest relations actively, handling complaints and service recovery processes effectively.
• Develop and manage annual operating and capital budgets, marketing plans, and sales strategies.
• Optimize profitability while maintaining superior guest satisfaction and experience.
• Monitor operational reports daily and implement performance improvement strategies.
• Analyze profit and loss statements and make informed operational decisions using data insights.
• Maintain accurate monthly forecasts for Rooms, Food & Beverage, and administrative departments.
• Maximize revenue through pricing strategies, revenue management, and yield management techniques.
• Prepare and present monthly financial and operational performance reports to ownership and stakeholders.
• Oversee procurement processes, including supplies, equipment, and vendor contracts.
• Participate in recruiting, hiring, and developing key management personnel and mentoring leadership teams.
• Coordinate day-to-day operational functions with department leads to ensure smooth service delivery.
• Take accountability for departmental results and overall guest satisfaction metrics.
• Lead strategic planning efforts and long-term business growth initiatives.
• Ensure successful completion of both internal and external audits.
• Support corporate sales, client relations, and business development, including extended-stay sales initiatives as needed.
• Maintain compliance with all applicable legal, safety, health, and fire regulations.
• Safeguard quality standards across all hotel departments to ensure exceptional guest experiences.

Required Qualifications and Experience

• Bachelor's degree in Hotel Management, Hospitality Management, Business Administration, or a related discipline.
• Advanced hospitality certifications are advantageous.
• 15 to 20 years of progressive hospitality industry experience.
• 5 to 10 years serving as a Hotel General Manager or Assistant General Manager.
• Mandatory prior management experience within Marriott hotels, including Residence Inn, SpringHill Suites, Courtyard, Fairfield Inn, or similar Marriott brands.
• Proven track record managing hotel operations, financial performance, revenue management, and guest satisfaction initiatives.
• Experience in hotel openings, repositionings, or successful property management is preferred.

Essential Skills

• Strong leadership qualities with an ability to build and motivate teams.
• Comprehensive knowledge of Marriott brand standards and operational procedures.
• Expertise in Revenue Management and Yield Management practices.
• Financial management skills, including budgeting, forecasting, and profit and loss analysis.
• Excellent communication and interpersonal abilities.
• Effective problem-solving and sound decision-making skills.
• Familiarity with hotel management systems and proficiency in Microsoft Office Suite.
• Ability to lead multiple departments while maintaining operational excellence.

Compensation and Benefits

• Competitive base salary.
• Performance-based bonus programs.
• Opportunities for professional growth and career progression.
• Paid Time Off benefits.
• Health, dental, and vision insurance coverage.
• Access to professional development and training initiatives.
• $10,000 starting bonus and company car available for qualified candidates.