General Manager - Mercure Bhubaneswar

About the Company

Accor is a world-leading hospitality group that embraces individuality and supports personal growth. Employees are encouraged to develop continuously, with opportunities to explore diverse roles and brands that align with their personalities. Accor promotes purpose-driven work, inspiring you to shape your own career journey and participate in pioneering the future of hospitality.

Job Overview

The General Manager will serve as the chief strategic leader responsible for the overall hotel operations. The focus is on delivering exceptional customer satisfaction across guests, employees, corporate clients, and owners, while surpassing financial targets.

Key Responsibilities

• Lead hotel operations to achieve excellence in service quality and operational success.
• Directly support and drive sales, marketing, and distribution efforts.
• Promote guest satisfaction metrics, using Voice of Guest scores as a key performance indicator for department heads.
• Represent Accor as a brand ambassador to enhance corporate image and market standing.
• Recruit, develop, and retain executive leadership team members who exhibit functional expertise, innovation, and entrepreneurial spirit.

Qualifications and Experience

• Minimum of 12 years' experience within international hospitality brands, including at least 2 years in a similar leadership role.
• Proven expertise in hotel profitability and operational management.
• Strong process orientation and organizational capabilities.
• Creative thinker with strategic planning skills, capable of communicating plans effectively.
• Excellent public relations and social engagement skills to build robust customer relationships.
• Ability to drive change and identify operational efficiencies and synergies across the hotel network.
• Proactive, ownership-driven attitude with readiness to expand responsibilities.
• Broad knowledge of Rooms and Sales operations is advantageous.
• Experience in hotel pre-opening setups is a plus.

Additional Details

• Accor fosters a culture where individuals are encouraged to be authentic, pursue meaningful work, grow professionally, and experience boundless opportunities.