F&B Service Attendant - Dubai Ibn Battuta Mall

About Premier Inn

Premier Inn is a renowned British hotel chain and the largest hotel brand in the UK, with over 900 hotels across the UK, Germany, UAE, and Qatar. In the UAE, the brand is operated through a strategic alliance between Emirates Group and Whitbread PLC, aimed at expanding Premier Inn's presence in the region. The brand is recognized for delivering exceptional experiences to millions of guests and offers excellent career opportunities, currently operating 11 hotels in the Middle East with plans for further expansion. Premier Inn has earned numerous industry awards for both people and brand excellence.

Role Overview

The Service Attendant position is a key support role focused on ensuring the restaurant operates smoothly by delivering efficient and effective service. The attendant guarantees maintenance of high standards and guest satisfaction at all times. Comprehensive product knowledge is essential to confidently recommend and promote the range of offerings to maximize sales.

Key Responsibilities

• Greet and engage with guests and colleagues courteously, professionally, and clearly.
• Accurately take, prepare, and serve guest orders while actively promoting and upselling available products to boost sales and achieve outlet targets.
• Coordinate with kitchen and bar teams to ensure timely delivery of orders and verify age compliance for alcoholic beverage service.
• Promptly clear and clean tables once guests finish their meals, maintaining professionalism.
• Manage stock levels, accurately handle point-of-sale transactions, and maintain cleanliness of the outlet consistently.
• Adhere to company Health and Safety policies and assist in training new team members.

Candidate Requirements

• Ideal candidates have at least one year of experience as a Service Attendant in a hotel or F&B setting rated three stars or higher.
• Proficiency in English is mandatory; knowledge of additional languages is advantageous.
• Strong customer focus, passion for hospitality, teamwork spirit, integrity, ownership mentality, effective planning and organizing abilities, analytical thinking skills, and clear communication.

Benefits and Culture

Premier Inn offers a comprehensive benefits package that includes accommodation, transportation, medical insurance, air tickets, food allowance, and a competitive base salary. The company encourages career growth, providing opportunities for development in a supportive, values-driven environment. A culture of promoting from within fosters long-term career progression. Premier Inn values employees who embody its company values, prioritize customer experience, and contribute to an engaging workplace.