Arabic Receptionist at Premier Inn Hotels - Dubai International Airport

About Premier Inn

Premier Inn is the UK's largest hotel chain with over 900 locations across the UK, Germany, UAE, and Qatar. The UAE hotels operate through a strategic alliance between the Emirates Group and Whitbread PLC, aiming to expand the Premier Inn brand across the region. With 11 hotels currently in the Middle East and more on the way, Premier Inn offers many award-winning opportunities for personal and career development.

Job Overview

As an Arabic-speaking Receptionist based at Dubai International Airport, you will play a key role in welcoming guests warmly and assisting them through check-in and check-out processes. Your friendly and approachable demeanor will help effectively manage guest expectations in a busy setting. Precision in following procedures, especially handling payments and maintaining accurate data entry, will be essential to your success.

Main Duties

• Provide a warm and professional greeting to guests, visitors, suppliers, and manage telephone inquiries promptly in accordance with brand standards.
• Respond to guest questions about room rates, promotions, activities, and local events accurately.
• Ensure payment processing adheres strictly to cash handling protocols and efficiently manage reservations and cancellations.
• Identify potential corporate clients and nurture long-term partnerships.
• Encourage online mentions and promote obtaining customer feedback.
• Review and analyze online guest feedback to suggest enhancements.
• Perform general administrative tasks such as managing correspondence, emails, filing, and maintaining supply stock for the reception area.
• Coordinate with all hotel departments to address guest requests and resolve complaints promptly for smooth service delivery.
• Comply with safety policies to ensure guest security at all times.

Candidate Qualifications

• Minimum of one year working as a Front Office Hotel Receptionist.
• Proficiency with Opera Property Management System (PMS).
• Fluent in written, spoken, and reading Arabic.
• Excellent communication capabilities and meticulous attention to detail.
• Customer-focused attitude with the ability to remain flexible and work well under pressure.
• Strong organizational skills with both independent and team working abilities.
• Proactive nature and commitment to delivering exceptional guest service.

Benefits and Culture

Premier Inn offers competitive salary packages including accommodation, transportation, comprehensive medical insurance (covering dental), and air tickets. The working hours are balanced to support a healthy work-life routine. The company fosters growth, encouraging career development from within and supporting employees to expand into other roles. Premier Inn values a culture that prioritizes customer experience and respects team members, promoting an environment where careers can flourish and ambitions can be achieved.