Executive Vice President of Commercial Operations

Job Overview

The Executive Vice President (EVP) of Commercial Operations leads the company's worldwide commercial functions, driving strategy execution, sales operations, business development, channel management, customer success, and revenue operations. This senior role ensures all commercial activities support corporate objectives to promote sustainable revenue growth, market expansion, operational excellence, and customer value generation.

Key Responsibilities

• Formulate and implement the global commercial strategy aligned with corporate goals and growth targets.
• Translate high-level business plans into actionable commercial initiatives for global markets.
• Lead all facets of commercial operations including sales and revenue operations, channel management, pricing, business planning, customer success, and commercial support functions.
• Develop and standardize commercial processes, governance models, and best operational practices to enhance efficiency and scalability.
• Collaborate with sales leadership to optimize pipeline management, sales productivity, forecasting, incentive programs, and revenue performance.
• Support customer acquisition, account expansion, renewals, and retention strategies to drive revenue growth.
• Work alongside marketing, product management, and customer success teams to refine customer engagement and respond to market trends.
• Monitor key performance indicators such as revenue growth, sales pipeline coverage, forecast accuracy, CAC, CLV, win rate, gross margin, NRR, and sales productivity; provide analytics and executive reporting.
• Lead digital transformation initiatives leveraging CRM, sales automation, AI analytics, CPQ, and other commercial technologies to enhance commercial enablement and operational workflow.
• Work cross-functionally with finance, marketing, product management, operations, supply chain, HR, and corporate strategy to align commercial execution with broader organizational objectives.
• Build and nurture a high-performing global commercial team, focusing on leadership development, succession planning, governance, and a culture of accountability and continuous improvement.

Qualifications

• Bachelor's degree in Business Administration, Marketing, Finance, Economics, International Business, or related discipline required; MBA or equivalent advanced degree preferred.
• Minimum 18 years of experience in commercial or sales operations, business operations, or revenue management roles, including over 10 years in executive leadership capacities.
• Proven success leading global commercial teams and achieving sustainable revenue increases.
• Expertise in sales operations, commercial planning, business transformation, and operational excellence.
• Experience in multinational corporations within healthcare, medical devices, life sciences, pharmaceuticals, technology, SaaS, industrial manufacturing, or B2B sectors is highly desirable.