Director of Sales

Role overview

This position is responsible for leading the daily sales function and strengthening long-term customer relationships that support the property’s revenue goals. The role also involves setting a strong personal example through booking performance and helping determine targets for direct reports.

Job details

Job number: 26059111

Job category: Sales & Marketing

Location: Asset Area 13 - Hospitality District, New Delhi, Delhi, India, 110037

Schedule: Full Time

Remote work: No

Position type: Management

Candidate profile

The role calls for a background in business administration, marketing, hotel and restaurant management, or a similar field. Candidates should bring either a 2-year degree with 3 years of relevant sales and marketing experience, or a 4-year bachelor’s degree with 1 year of relevant sales and marketing experience.

Responsibilities

• Partner with the sales leader to understand the sales plan and put it into action for the assigned segment.
• Work with the management team to build and execute a segment sales plan focused on revenue, customers, and market coverage.
• Support the creation and rollout of internal and external promotional activities.
• Drive revenue performance by setting a strong example through personal booking targets and guiding booking goals for team members.
• Oversee the daily work of direct reports and ensure smooth execution of sales operations.
• Approve catering space release in the absence of a Business Evaluation Manager to help optimize revenue.
• Join sales calls with team members to win new business and close opportunities.
• Handle the operational side of booked business, including proposals, contracts, and customer communications.
• Review market data through sales systems and apply insights to meet room and catering financial targets.
• Assist Revenue Management with preparing accurate six-period forecasts.
• Evaluate sales and catering guest satisfaction results and identify improvement areas.
• Lead guest service efforts by setting a strong example in hospitality and customer care.
• Collect feedback from guests on product quality and service delivery.
• Meet guests before and after events to review product quality, service levels, contract execution, and overall satisfaction.
• Enable team members to deliver outstanding service and provide coaching based on observed behaviors.
• Include guest satisfaction in department discussions and use it to drive continuous improvement.
• Deliver service aligned with company customer service standards and property brand standards.
• Practice the brand’s daily service basics and help create memorable customer experiences.
• Understand guest needs, recommend suitable features and services, and build loyalty through excellent service.
• Learn the property’s target customer profile and business expectations in order to recommend better solutions before and during events.
• Build and maintain relationships with important internal and external stakeholders.
• Coordinate with off-property sales teams such as the Event Booking Center, Market Sales, and GSO so efforts remain aligned and non-duplicative.
• Work with Human Resources, Engineering, and Loss Prevention to support compliance with local, state, federal, and union requirements where applicable.
• Represent the property at customer events, trade shows, and sales missions to strengthen relationships with GSO managers and clients.
• Interview and hire management and hourly employees with the right skills for the business.
• Use available on-the-job training tools to support employee development.

Requirements

• 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or a related discipline, plus 3 years of experience in sales and marketing or a similar professional area; or
• 4-year bachelor’s degree in Business Administration, Marketing, Hotel and Restaurant Management, or a related discipline, plus 1 year of experience in sales and marketing or a similar professional area.
• Ability to lead sales strategy execution and manage day-to-day sales operations.
• Experience in revenue-focused sales planning, forecasting, and reporting.
• Strong customer relationship management and hospitality service orientation.
• Capability to coordinate with cross-functional teams and external sales channels.
• Understanding of hiring, coaching, and training practices for teams.

About the employer

St. Regis Hotels & Resorts is part of Marriott International and is known for luxury hospitality, bespoke service, and elegant guest experiences across premium properties worldwide. The brand blends classic sophistication with a modern approach to service.

Equal opportunity statement

The employer states that it is committed to equal opportunity and welcomes applicants from all backgrounds. Hiring and workplace access are provided without discrimination on protected grounds, including disability, veteran status, and other characteristics protected by applicable law.