Customer Support Specialist - Freelance AI Trainer
Hamburg, Germany · Part Time
Be the first to apply
- Experience
- 2+ yrs
- Salary
- USD 60 – USD 60 / hour
- Openings
- 1
- Posted
- 2 weeks ago
- Work mode
- In office
- Education
- Finance, Business Administration, Economics, Communications, Psychology, Marketing, or related field
- Eligibility
- Professionals with a background in customer service, banking, or financial services who are open to part-time, non-permanent project work and can provide an English CV with proficiency level.
- Resume
- Required to apply
Where you'll work
Job description
Role Overview
Mindrift brings subject-matter experts into project-based AI work for major technology companies. The focus is on evaluating, testing, and refining AI systems. This is not a permanent job; participation happens on a project-by-project basis.
What You May Work On
- Develop and assess scenarios around fee questions and statement clarifications, including checking whether fee amounts align with published schedules and separating genuine fraud reports from descriptor-mapping queries.
- Create autopay and payment-setup cases that include common traps such as the wrong recipient, insufficient-funds rules, an incorrect draft date, or skipped confirmation steps.
- Prepare card-replacement and fraud-claim scenarios that test how quickly card blocking is escalated, whether fraud signals are recognized, whether intake details are captured correctly, and whether matters are handed off cleanly to the disputes team.
- Write account-closure scenarios that examine retention-offer eligibility, checks on pending transactions, and correct refusal of offers for customers who do not qualify.
- Evaluate answers for both accuracy and communication quality, including empathy in stressful situations, the right tone for voice or chat, and clear explanations without making unrealistic promises.
What the Client Is Looking For
This opportunity suits people with experience in customer service, banking, or financial services who are comfortable with part-time, non-permanent project work. Strong candidates are expected to bring strong English writing ability and solid judgment about what falls within customer-service scope.
Project Structure
To participate, candidates need to submit a CV in English and mention their English proficiency level. The process is: apply, complete the qualification stage(s), join a project, work on the assigned tasks, and receive payment.
Time Commitment and Pay
Active project phases are expected to require about 10 to 20 hours per week. This is only an estimate and not a guaranteed number of hours. Contributors may earn up to the equivalent of $60 per hour, depending on experience and speed of work. Pay levels can differ from one project to another depending on scope, complexity, and expertise required.
Additional Information
Participation is project-based rather than a permanent employment arrangement.