Customer Support Executive (Tamil/Telugu/Malayalam/Kannada)
Gurugram, Haryana, India · Full Time
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- Experience
- Any
- Salary
- INR 250,000 – INR 400,000 / year
- Openings
- 1
- Posted
- 3 weeks ago
- Work mode
- In office
- Education
- Any graduate
- Eligibility
- Any graduate who can work on-site in Gurugram, Haryana, and communicate in Malayalam, Tamil, Telugu, or Kannada. Both freshers and experienced candidates may apply.
- Resume
- Required to apply
Where you'll work
Job description
About the company
PBPartners, a Policybazaar Insurance Brokers Private Limited brand launched in 2021, is focused on bringing insurance access to Bharat. This insurtech platform is built to help insurance agent partners with digital tools that make it easier to suggest suitable insurance products, improve earning opportunities, and simplify sales operations. The company describes its partner relationship as a mutual partnership where partner success is considered company success.
Job overview
Policybazaar is hiring customer-oriented professionals for its customer service team in Gurugram, Haryana. The role involves supporting customers, answering queries, resolving issues, and delivering a positive service experience.
Work location and schedule
This is an on-site role based only in Gurugram, Haryana. The working model includes 6 working days per week with roster-based weekly offs.
Language and eligibility requirements
Candidates must have a graduation degree. The role requires proficiency in Malayalam, Tamil, Telugu, or Kannada. Freshers as well as experienced candidates are welcome to apply.
Compensation
The offered pay range is 2.5 to 4 LPA, along with incentives.
Key responsibilities
- Answer incoming and outgoing customer calls to handle questions and concerns.
- Share correct details about insurance policies, premium estimates, and policy status.
- Forward unresolved issues to the relevant internal team and ensure they are tracked until closure.
- Keep customer information updated in the CRM.
- Maintain service quality through clear communication and effective issue resolution.
- Work toward daily, weekly, and monthly performance targets assigned by the team lead.
Skills and experience
The ideal candidate should have strong communication skills, customer-handling ability, basic computer knowledge, and familiarity with MS Office and email. A calm, patient, and empathetic approach is important for dealing with difficult customers. Prior customer support experience is preferred, though not mandatory.
Interview process
Selection will be through face-to-face interviews only; virtual rounds are not part of the process.
Application and contact details
Interested candidates can share their resume by email or WhatsApp. The contact person is HR Anjali.
Additional information
The employer is looking for candidates who can join immediately.