Customer Service and Marketing Specialist

About the Role

This position, based in the Second Industrial City in Riyadh, preferably for candidates residing near the workplace, is dedicated to enhancing customer experience and fostering loyalty by delivering exceptional customer service. Additionally, the role includes executing effective marketing strategies to boost brand image and increase sales within the cosmetic products market.

Key Duties and Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, and social media channels.
• Address and resolve customer complaints efficiently by coordinating with relevant departments such as production, quality control, and shipping.
• Manage Customer Relationship Management (CRM) systems by documenting interactions to improve service quality.
• Monitor customer feedback and reviews, preparing periodic reports to evaluate customer satisfaction levels.
• Provide technical assistance to customers regarding product usage and specifications.
• Collaborate with the marketing team to implement marketing campaigns, including advertisements, promotions, and events.
• Oversee digital content management across social media platforms, company website, and newsletters.
• Conduct market analysis to identify customer needs and recommend new product development.
• Coordinate with the sales team to meet monthly and annual sales targets.
• Prepare marketing performance reports covering conversion rates, audience engagement, and return on investment.

Qualifications and Skills Required

• Bachelor's degree in Marketing, Business Administration, Communications, or a related field.
• Certification in Customer Service or Digital Marketing.
• Minimum of two years of experience in customer service or marketing, preferably within the cosmetics or pharmaceutical industries.
• Familiarity with CRM platforms such as Salesforce and Zoho.
• Proficiency in digital marketing tools including Google Ads, Meta Business Suite, and data analysis.
• Advanced skills in Microsoft Office, particularly Excel and PowerPoint.
• Basic understanding of SEO principles and marketing content writing.