Country Manager - Ghana

About the Role

Embark on an exciting career in the online gaming industry, embracing cutting-edge technology and innovation. As the Country Manager for Ghana, you will drive strategic growth and operational excellence in a dynamic market.

Key Responsibilities

• Lead and execute the operational strategy aligned with corporate goals and local market potential.
• Serve as the main point of contact for all in-country business operations, ensuring coordination with regional and global teams.
• Monitor market developments, competitor behavior, and regulatory changes to capitalize on opportunities and mitigate risks.
• Formulate annual business strategies, budgeting, and forecasting for the Ghanaian market.
• Oversee daily operations across retail outlets and digital platforms, ensuring efficient management of customer support, payments, risk, and trading.
• Implement and track key performance indicators to maintain high operational standards.
• Promote process improvements, automation, and cost efficiency across all operational areas.
• Ensure compliance with all local gaming laws, licensing, and regulations while liaising with legal and regulatory bodies.
• Champion responsible gambling initiatives across all channels.
• Strategize and drive customer acquisition, retention, and engagement tailored to local preferences.
• Collaborate with marketing, product, and trading teams to offer competitive products.
• Maintain exceptional customer experiences through oversight of service quality, complaint handling, and assurance standards.
• Monitor pricing, odds competitiveness, and market liquidity in response to customer demands.
• Recruit, lead, and develop high-performing teams across operations, retail, and support functions.
• Foster leadership, mentorship, and professional growth among team members.
• Manage external partnerships including vendors, payment providers, and affiliates.
• Promote a culture emphasizing integrity, accountability, and excellence.

Additional Information

As part of the recruitment process, candidates will be considered for the Talent Management and Talent Development Programme, and shortlisted individuals may undergo assessments.

This position involves access to sensitive customer financial data; therefore, credit and criminal record checks will be carried out confidentially. Qualification verification is mandatory. By applying, candidates consent to these checks.

If no communication is received within two weeks, applicants should consider their application unsuccessful.

The company offers an exceptional environment to work, play, and grow professionally.