Clinical Program Specialist

Position Overview

The Clinical Program Specialist is tasked with enhancing the use, acceptance, and ongoing success of scalp cooling programs within assigned Cooler Heads Care accounts. Working closely with the Account Executive, this role fosters close partnerships with key clinical and administrative personnel to incorporate scalp cooling seamlessly into clinical processes. The specialist ensures that patients have optimized access and that the program performs at a high standard through education, streamlining workflows, and continuous engagement.

Key Responsibilities

• Collaborate with Account Executives to plan and execute strategies that drive increased scalp cooling use.
• Establish and maintain strong connections across physicians, nurses, infusion teams, financial departments, and administrative staff to support sustained program growth.
• Identify challenges limiting patient enrollment and implement effective changes to improve adoption and streamline clinical workflows.
• Lead regular reviews of account activity to monitor utilization rates, exchange best practices, and uncover opportunities for expansion.
• Educate various clinical and administrative personnel on best practices related to scalp cooling, ensuring consistent patient identification and education.
• Optimize clinical processes so that eligible patients are routinely offered scalp cooling treatments.
• Provide onboarding and continuous training for new and existing staff to maintain program consistency and quality.
• Function as the primary clinical contact for assigned accounts, delivering both virtual and onsite support as necessary.
• Ensure that educational and marketing materials related to scalp cooling are prominent, current, and effectively integrated throughout the patient journey.
• Work with clinical teams to maximize program visibility using educational content, patient engagement techniques, and clear internal communication.
• Collaborate with Marketing and Clinical teams to launch new educational initiatives aimed at improving the account and patient experience.
• Collect and relay feedback and insights from accounts to refine clinical resources, workflows, and future program development.
• Provide in-person and virtual support including training sessions, equipment installations, program evaluations, and troubleshooting assistance.
• Offer clinical operational support when necessary to maintain care continuity and overall program success.

Qualifications and Requirements

• Bachelor's degree or equivalent experience in healthcare, life sciences, business, or related disciplines.
• 1 to 3 years experience in medical device, pharmaceutical, healthcare, clinical support, customer success, or B2B account management preferred.
• Proven ability to develop relationships and influence multiple stakeholder groups effectively.
• Exceptional skills in presentation, communication, organization, and problem-solving.
• Ability to analyze account data and formulate action plans to boost utilization.
• Highly self-directed with excellent time management capabilities and ability to handle multiple tasks simultaneously.
• Preparedness to travel approximately 40% to 60% of the time.
• Availability for full-time employment as an exempt position based remotely from a home office.
• Capability to support accounts through both virtual and onsite education and resources.
• Physical ability to lift objects weighing up to 30 pounds may be required.

Compensation and Benefits

• Competitive base salary package.
• Quarterly bonus based on key performance indicators.
• Comprehensive benefits program.
• Company covers travel expenses including airfare, lodging, meals, and mileage according to policy.