Carrier Sales Support Director

Role Overview

This role is offered through a partner company seeking a Carrier Sales Support Director based in the United States who will be responsible for bridging sales strategies with operational execution for complex carrier solutions. The position is pivotal in linking commercial teams, carrier partners, and internal operations to guarantee precise commitments, seamless transitions, and superior customer satisfaction.

Responsibilities

• Lead the carrier operations support for sales projects including strategic initiatives, RFP responses, and customer proposals.
• Collaborate with sales leadership to verify the feasibility and alignment of carrier solutions with customer needs.
• Ensure quote-to-order precision and proper documentation of carrier commitments prior to service provisioning.
• Act as the highest escalation resource addressing challenges during the sales-to-operations handoff and carrier-related issues.
• Forge and nurture strategic partnerships with carrier partners to foster cooperation and uphold accountability.
• Negotiate and oversee carrier service-level agreements, escalation protocols, and operational obligations.
• Lead and develop the Carrier Front Office Support Team by defining priorities, workflows, and performance metrics.
• Design and enhance processes for intake, triage, sales order support, quote management, and carrier coordination.
• Implement quality controls, documentation standards, and readiness criteria to minimize delays, mistakes, and rework.
• Create cross-functional processes integrating Sales, Carrier Operations, Provisioning, Finance, and Revenue Assurance departments.
• Drive continuous improvement initiatives to boost implementation efficiency and service delivery quality.
• Maintain operational policies and procedures supporting scalable growth and consistent results.

Requirements

• Bachelor's degree in Business Administration, Operations Management, or a related discipline, or equivalent professional experience.
• At least 8 years of experience in telecom carrier operations, carrier sales support, service delivery, or a related field.
• Proven track record managing strategic carrier relationships and operational partnerships.
• Strong knowledge of telecom technologies, including broadband, Dedicated Internet Access (DIA), SIP, SD-WAN, and MPLS.
• Experience leading cross-functional teams and executing operational enhancements.
• Familiarity with CRM and order management systems, preferably Salesforce.
• Excellent attention to detail managing complex sales processes and operational workflows.
• Exceptional communication skills capable of engaging executives, sales teams, and external partners confidently.
• Robust problem-solving skills with expertise developing scalable processes.
• Ability to work remotely while maintaining strong collaboration, communication, and accountability.
• Willingness and ability to travel as necessary.

Benefits

• Comprehensive medical, dental, and vision insurance plans.
• Health Savings Account (HSA) and Flexible Spending Account (FSA) options available.
• 401(k) retirement plan with employer match.
• Disability and life insurance coverage.
• Unlimited paid time off and company holidays.
• Flexible work arrangements including remote and hybrid options.
• Paid bonding leave for qualifying employees.
• Employee Assistance Program (EAP).
• Employee discounts and referral bonuses.
• Optional coverage for accident, critical illness, long-term care, and hospital indemnity.
• Legal and identity theft protection benefits.
• Pet insurance and supplemental life insurance choices.
• Charitable donation matching and applicable role-based allowances.

Additional Information

This job operates through an AI-supported matching process ensuring unbiased and rapid candidate screening. The hiring company manages all subsequent application stages including interviews and assessments. Data privacy is strictly observed under applicable laws, including GDPR, with rights to access, rectify, or erase personal data available to applicants. AI tools assist recruitment but do not replace human decision-making. Travel as required for this role.