Senior Manager, Sales Operations

About the Role

This opportunity is with a partner company seeking a Senior Manager for Sales Operations based in Canada. The key objective of this role is to lead sales operations initiatives that enhance operational excellence and support scalable revenue growth within a rapidly expanding SaaS environment. This position demands a strategic operator adept at optimizing sales processes, boosting forecasting accuracy, and facilitating data-driven decisions across the go-to-market teams. Collaboration with diverse departments such as sales, marketing, finance, customer success, product, and revenue operations is integral to success.

Key Responsibilities

• Lead strategic projects focused on enhancing sales productivity, operational efficiency, increasing revenue, improving win rates, and boosting customer acquisition.
• Collaborate with sales leadership and revenue operations to establish priorities, refine workflows, and implement initiatives aligned with company goals.
• Oversee forecasting, pipeline management, quota setting, territory planning, and reporting systems to deliver precise sales performance visibility.
• Create and maintain dashboards and key performance indicators (KPIs) that empower data-informed decision-making and reveal improvement areas.
• Identify and resolve operational bottlenecks by implementing scalable solutions to refine sales processes and team productivity.
• Optimize systems, tools, and procedures related to go-to-market activities in partnership with both technical and business stakeholders.
• Support sales enablement by standardizing documentation, workflows, training content, and best operational practices.
• Provide leadership and mentorship to revenue operations staff while promoting cross-functional collaboration.
• Offer proactive insights and recommendations to leadership for enhancing business outcomes and operational performance.
• Leverage automation and AI technologies to streamline workflows, increase operational efficiency, and expedite service delivery.

Requirements

• At least 5 years of experience in sales operations, revenue operations, business operations, or comparable fields, including experience in leadership roles.
• Experienced in navigating organizations through multiple growth phases, ideally in scaling SaaS or technology firms.
• Proven track record of building, optimizing, and scaling go-to-market processes that enhance revenue results.
• Demonstrated skills managing sales operations teams and steering cross-departmental operational projects.
• Deep knowledge of the alignment between sales, marketing, and customer success within a go-to-market framework.
• Ability to architect operational frameworks, improve procedures, and lead organizational transformations.
• Strong analytical capabilities to transform complex data into actionable business insights.
• Familiarity with CRM and sales technology platforms such as Salesforce, Outreach, Gong, ZoomInfo, LinkedIn Sales Navigator, or similar tools.
• Excellent project management credentials capable of balancing multiple priorities in a dynamic environment.
• Outstanding communication, leadership, and stakeholder management abilities with influence at all organizational levels.
• Experience integrating AI-based tools within daily routines to boost efficiency and execution quality.

Benefits and Perks

• Fully remote working arrangement with flexibility across Canada and the U.S.
• Competitive salary range between $120,000 and $145,000 USD annually, with eligibility for quarterly performance bonuses.
• Comprehensive health benefits including medical, dental, vision, disability, and life insurance.
• Employer contributions toward retirement plans plus opportunities for equity participation.
• Support for home office setup with stipends for internet, phone, and coworking expenses.
• Generous paid time off provisions including holidays, sick leave, and mental health days.
• Paid parental leave and family support benefits.
• Employee wellness initiatives featuring wellness stipends and access to digital wellness resources.
• Access to professional development resources such as learning platforms and leadership programs.
• A collaborative, inclusive remote-first culture emphasizing innovation, ownership, and customer impact.
• Opportunities to engage in team-building events, company meetings, and annual offsite gatherings.

Additional Information

This role is managed by a partner organization that oversees application review and candidate progression. Applications are processed using AI to objectively and efficiently match qualifications with role requirements; however, final hiring decisions are made by human recruiters. Applicants should note that personal data will be handled under applicable data privacy laws, and artificial intelligence tools may be used during the recruiting process to enhance fairness and accuracy.