Business Operations and Go-To-Market Manager – Consumer Business

About Nium and Role Overview

Nium is a global payment infrastructure provider enabling instant cross-border money movement for banks, fintechs, and enterprises worldwide. Co-headquartered in San Francisco and Singapore, with offices in over 14 markets, Nium moves nearly $60 billion annually through a network spanning 190+ countries and supporting 100+ real-time corridors. Recently attaining record revenue and profitability, the company serves various payment methods including cards, wallets, and accounts, holds regulatory licenses in 40+ markets, and was valued at $1.4 billion after a $50 million Series E funding round in 2024.

We are seeking a Business Operations Manager for our Consumer business to act as the operational and commercial core, collaborating closely with the Head of Consumer to optimize business performance across Amaze and Instarem platforms.

Key Responsibilities

• Manage Amaze business P&L, including tracking revenue, costs, profitability, and benchmarking against targets.
• Lead forecasting, business reviews, and prepare executive-level reports to provide transparent insights into performance.
• Support decision-making with financial modeling, business cases, and commercial analysis.
• Oversee the operating cadence, aligning cross-functional teams on priorities, budgets, and execution.
• Govern budgets, purchase orders, invoicing, collaborating closely with Finance to manage financial processes effectively.
• Identify operational challenges and performance trends to drive initiatives enhancing efficiency and customer experience.
• Collaborate with Product and Marketing to shape go-to-market strategies, launch plans, and growth initiatives.
• Assist strategic planning processes including roadmap prioritization, workshops, and annual planning.
• Drive execution of cross-functional programs, ensuring coordination among multiple stakeholders.
• Manage key partnerships such as Mastercard and Stripe, handling commercial operations including incentives, pricing, marketing programs, and governance.
• Coordinate with external partners to successfully execute joint initiatives.
• Oversee day-to-day operational support including managing escalations, resolving disputes, and addressing systemic issues with long-term solutions.
• Lead business-critical initiatives including payment schemes and network programs.
• Step into high-priority projects to provide structure and drive progress amid ambiguity.

Candidate Requirements

• Minimum 6 years’ experience in business operations, strategy, consulting, commercial operations, or finance within fintech or technology sectors.
• Proven experience managing business performance, including budgets or profit and loss responsibilities.
• Strong commercial insight with capability to transform data into strategic guidance.
• Excellent skills in stakeholder management and leading projects across teams.
• Ability to balance strategic thinking with hands-on execution in fast-paced environments.
• Advanced analytical and financial modeling abilities.
• Experience presenting complex recommendations to senior leadership.

What Nium Offers

• Competitive compensation packages including performance bonuses, commissions, equity for specific roles, and recognition programs.
• Focus on employee wellbeing with medical coverage, 24/7 assistance programs, generous vacation including year-end shutdowns.
• Flexible hybrid working arrangement requiring 3 days per week office presence.
• Learning and development opportunities including training, workshops, and learning stipends.
• Inclusive culture with over 33 nationalities and 10+ office locations worldwide.
• A safe, welcoming, and diverse workplace committed to equal opportunity.

Additional Hiring Information

Nium utilizes artificial intelligence tools to support portions of the recruitment process such as application review and resume analysis. These tools assist the recruitment team but do not replace human judgment. Final hiring decisions are made by human recruiters. Candidates seeking more information about data handling during recruitment can contact the company directly.