Customer Success Operations Manager - Global SaaS
Dublin, County Dublin, Ireland · Contract
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- Experience
- 5–8 yrs
- Salary
- EUR 110,000 – EUR 140,000 / year
- Openings
- 1
- Posted
- 3 hours ago
- Work mode
- In office
- Resume
- Required to apply
Where you'll work
Job description
About the Role
We are seeking a dedicated Customer Success Operations Manager to support a leading global SaaS technology company based in Dublin. This role serves as the operational backbone of the Customer Success team, focusing on transforming customer data into actionable insights to ensure optimal customer value and risk mitigation.
Key Responsibilities
- Monitor customer health metrics to enable proactive intervention strategies.
- Develop and maintain dashboards and scorecards that provide real-time visibility into customer success metrics.
- Assist with capacity planning and analyze customer success manager to client ratios.
- Prepare concise, executive-level presentations and materials for business reviews and quarterly business reviews.
Qualifications and Experience
- Between 5 to 8 years of experience in Customer Success Operations or Business Operations, preferably within SaaS environments.
- Proficient analytical thinker with experience leveraging AI-powered tools to support decision-making.
- Excellent communication skills with the ability to simplify complex information for senior stakeholders.
Compensation and Contract Details
- Annual salary range between €110,000 and €140,000, dependent on experience.
- Initial contract duration of 11 months, paid weekly through PAYE via PrincipleHR, with the possibility of extension.
- Work location in Dublin City with onsite presence required 2 to 3 days per week.