Associate Domestic Sales Center

About QNB Group

Founded in 1964 as Qatar's first Qatari-owned commercial bank, QNB Group has expanded to become the largest banking institution in the Middle East and Africa region. The Group operates across more than 31 countries spanning three continents, delivering a wide range of advanced banking products and services. With over 28,000 employees, QNB serves approximately 20 million customers through 1,000 branches and an ATM network comprising 4,300 machines. QNB holds top credit ratings from Standard & Poor's (A), Moody's (Aa3), and Fitch (A+), and has earned numerous awards from prestigious international financial publications. Recognized by Brand Finance Magazine, QNB is currently the most valuable banking brand in the MEA region. Additionally, QNB is actively involved in community support, sponsoring various social, educational, and sporting initiatives.

Job Purpose and Responsibilities

• Promote and market Retail Bank products aggressively to achieve and surpass sales targets focused on a specific product line while cross-selling other Retail Banking offerings.
• Drive revenue growth by increasing market share through proactive sales strategies and adherence to key performance indicators and best practices set for the Domestic Sales Associate role.
• Manage costs effectively by promoting operational efficiency, minimizing waste, and maximizing benefits for the bank.
• Provide exceptional, customer-focused service by addressing inquiries promptly and fostering strong customer relationships to enhance the bank's image.
• Visit customers at convenient locations such as their office or home to facilitate product marketing and complete documentation, eliminating the need for branch visits.
• Resolve customer issues within designated turnaround times to ensure satisfaction.
• Gather and relay customer feedback on products, service challenges, and improvement suggestions to supervisory management.
• Develop and maintain robust networking relationships with HR and Finance contacts in ministries and approved private companies.
• Assist customers comprehensively with banking product inquiries and requests, ensuring seamless processes and adherence to service level agreements with internal units.
• Collaborate effectively with related departments to meet organizational goals and support compliance requirements including audits and risk management.
• Accurately complete application forms for banking services and submit them to management for processing, acting as the initial point of contact for new customers.
• Support customers in completing account openings, ATM, credit card, and loan applications, coordinating with operations staff to ensure smooth service delivery.
• Submit regular reports on sales calls and provide strategic recommendations for business growth to supervisors.
• Continuously monitor service standards and innovate approaches to improve customer experience while ensuring compliance with internal quality and audit standards.

Learning and Development

• Maintain updated knowledge of key features, benefits, and promotional offers related to all Retail Bank products, particularly those distributed via sales channels.
• Participate in training sessions organized by the Bank or other relevant programs to enhance job performance.
• Keep informed about competitor products, pricing, and market trends and actively share insights with management during sales meetings.
• Identify opportunities for personal professional growth and development.

Education and Experience

• Bachelor’s degree in Marketing, Banking, Finance, Accounting, Economics, Business Administration, Information Technology, or a related field.
• No prior experience is required for this position.

Application Requirements

• Applicants must submit the following documents: Resume/CV, Passport, ID Card, Education Certificate, and Birth Certificate.