Senior Officer Retail Loans (Qatarization)

About QNB

Founded in 1964 as Qatar's first locally owned commercial bank, QNB Group has grown into the largest banking institution in the Middle East and Africa region. Operating across more than 31 countries on three continents, QNB provides an extensive array of advanced financial products and services through over 1,000 branches and 4,300 ATMs, serving around 20 million customers with a workforce exceeding 28,000 employees.

QNB boasts high credit ratings from leading agencies such as Standard & Poor's (A), Moody's (Aa3), and Fitch (A+). The bank has also collected numerous accolades from major international financial publications. Its strong financial performance and expanding global footprint have established QNB as the most valuable banking brand in its region, according to Brand Finance Magazine. The group is also actively involved in community support through sponsorships in social, educational, and sports initiatives.

Job Purpose

This role is responsible for managing the processing of settlement and postponement procedures for retail loans, ensuring adherence to QNB's group policies and guidelines.

Key Responsibilities

• Support achievement of departmental budget goals by maintaining efficient loan processing volumes and cost control.
• Implement and uphold key performance indicators and best practices relevant to the Retail Loans Senior Officer role.
• Operate within designated authority limits, promoting cost awareness and productivity enhancement.
• Foster robust relationships with internal departments and external customers to facilitate organizational objectives.
• Provide accurate and prompt information to auditors and compliance as needed.
• Address customer inquiries and provide solutions related to banking products.
• Ensure timely execution of activities according to established Service Level Agreements to improve processing turnaround times.
• Thoroughly review all retail loan cases designated for settlement or postponement, checking documentation complies with policies.
• Assist Retail Loans Supervisor with critical analysis of credit documentation ensuring all procedural and calculation accuracy.
• Maintain proper filing and timely updating of loan documents in line with procedural standards.
• Coordinate with Retail Banking Credit & Collections, Group Compliance, and Group Risk departments regarding loan processing and regulatory compliance as authorized.
• Assist in preparation of management information systems reports linked to credit processes.
• Accurately input loan data into the core banking system to keep records current.
• Continuously enhance knowledge of retail banking products, credit operations, and control mechanisms.
• Recommend process improvements to management to improve operational efficiency.
• Maintain strict confidentiality of sensitive commercial information.

Qualifications and Experience

• Bachelor's degree in Marketing, Banking, Finance, Accounting, Economics, Business Administration, Information Technology, or a related field preferred.
• Alternatively, a college diploma with relevant experience may be considered.

Application Requirements

• Submission of Resume/CV.
• Copy of QID (front and back).
• Passport copy.
• Educational certificates.
• Birth certificate.