Aftersales Executive - Mercedes Benz

Role Overview

LSH Auto is hiring an Aftersales Executive to strengthen the customer journey within the dealership. In this position, you will act as the main point of contact between customers and the service team, helping ensure aftersales support is handled smoothly, accurately, and without delay.

You will be responsible for coordinating appointments, dealing with customer questions, and checking in after service visits to make sure customers remain satisfied. The role offers the chance to support the performance of the service department while building trusted relationships with customers.

Working Hours

This is a 45-hour role.

Salary

The package includes a salary of £30,387 plus an OTE bonus.

Responsibilities

• Handle customer enquiries quickly and professionally, especially those related to service bookings and aftersales support.
• Organise and coordinate service appointments to help maintain an efficient workflow in the service department.
• Work with the service and parts teams to keep customers informed with accurate updates and relevant information.
• Reach out to customers for feedback and resolve concerns or issues in a calm, helpful, and professional way.
• Support the promotion of aftersales activities designed to improve customer participation and satisfaction.
• Contribute to the achievement of aftersales performance targets and key service metrics.

Requirements

• Prior experience in an aftersales or customer service position within the automotive industry.
• Excellent communication abilities and a strong commitment to high-quality customer care.
• Good organisational skills and a careful eye for detail.
• Comfort working in a busy, fast-moving environment while managing several responsibilities at once.
• A full valid driving licence is required.

Benefits

• Access to Mercedes-Benz training and leadership development programmes.
• Refer-a-friend reward of up to £1,000.
• Ongoing training and development funded by the employer.
• Platinum Plus Rewards Scheme.
• Colleague Car Purchase Scheme.
• Eye care vouchers.
• Life assurance cover at 4 times annual salary.
• 31 days of holiday including bank holidays, increasing to 38 days with length of service.
• Wellbeing support.
• Company pension.